Customer Success Specialist at Verafin

4 weeks ago

St John's, Newfoundland and Labrador, Canada Nasdaq Full time

Verafin is an innovative software firm dedicated to providing advanced solutions for fraud detection and money laundering to financial institutions throughout North America. Our ongoing expansion and success have created an opportunity for a seasoned Customer Success Manager to enhance our operations.

As a Customer Success Manager, you will act as a consultative partner to Verafin clients, delivering exceptional service and fostering strong relationships with key stakeholders. Your role will involve identifying new adoption opportunities, understanding client priorities, and developing success strategies to align our efforts with shared objectives. You will also serve as an internal advocate for our customers.

Key Responsibilities

Cultivate relationships with key clients across various departments, acting as their main point of contact Maintain an in-depth understanding of the Verafin product offerings and navigate cross-departmentally to align client needs with product solutions Develop and present success strategies based on opportunities for enhanced value Communicate and advocate key initiatives to clients to ensure thorough product utilization and promote retention Identify opportunities for clients to maximize the application of our solutions Conduct interviews with clients and follow up on feedback to better understand their requirements Manage client feedback and address escalations effectively Stay informed about client projects and monitor the resolution of critical service challenges Collaborate cross-functionally with various internal teams (e.g., partnering with the Sales team during the renewal process) Utilize Salesforce and GainSight to manage client communications and project tracking

Essential Skills and Qualifications

Over 5 years of proven experience in customer relationship management A strong passion for engaging with clients and uncovering potential issues they may face Ability to interact with multiple levels within a client's organization (executives, decision-makers, end-users) Familiarity with Customer Relationship Management tools

What does success look like in this role?

Continuously contributing innovative ideas to the team and enhancing processes Highly organized and capable of working collaboratively with other teams, adept at multitasking and prioritizing effectively A 'Customer first' mindset, consistently prioritizing the needs of the client

What are the growth opportunities for this role?

Potential to lead a Customer Success Management team or become a subject matter expert within your current team Your extensive experience in client communication and collaboration with peers will enable cross-functional opportunities within Verafin.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

  • Customer Success Manager

    4 days ago

    St. John's, Newfoundland and Labrador, Canada Verafin Full time

    About the RoleVerafin, a leading provider of fraud and money laundering solutions, is seeking an experienced Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services.Key...

  • Customer Success Manager

    4 days ago

    St. John's, Newfoundland and Labrador, Canada Verafin Full time

    About the RoleVerafin, a leading provider of fraud and money laundering solutions, is seeking an experienced Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services.Key...

  • Customer Success Specialist at Verafin

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada Nasdaq Full time

    Verafin is an innovative software enterprise dedicated to providing advanced solutions for fraud detection and money laundering to financial institutions throughout North America. Our ongoing expansion and success have led to an opportunity for a seasoned Customer Success Manager to enhance our operations. As a Customer Success Manager, you will act as a...

  • Customer Success Manager

    7 days ago

    St. John's, Newfoundland and Labrador, Canada Nasdaq Full time

    About VerafinVerafin is a leading software company that specializes in delivering cutting-edge fraud and money laundering solutions to financial institutions across North America.Job SummaryWe are seeking an experienced Customer Success Manager to join our team at Verafin. As a Customer Success Manager, you will work closely with our customers to provide...

  • Customer Success Manager

    6 days ago

    St. John's, Newfoundland and Labrador, Canada Nasdaq Full time

    About VerafinVerafin is a leading software company that specializes in delivering cutting-edge fraud and money laundering solutions to financial institutions across North America.Job SummaryWe are seeking an experienced Customer Success Manager to join our team at Verafin. As a Customer Success Manager, you will work closely with our customers to provide...

  • Customer Success Manager

    2 days ago

    St. John's, Newfoundland and Labrador, Canada Nasdaq Full time

    About VerafinVerafin is a leading software company that specializes in delivering cutting-edge fraud and money laundering solutions to financial institutions across North America.Job SummaryWe are seeking an experienced Customer Success Manager to join our team at Verafin. As a Customer Success Manager, you will work closely with our customers to provide...

  • Customer Success Manager

    2 days ago

    St. John's, Newfoundland and Labrador, Canada Nasdaq Full time

    About VerafinVerafin is a leading software company that specializes in delivering cutting-edge fraud and money laundering solutions to financial institutions across North America.Job SummaryWe are seeking an experienced Customer Success Manager to join our team at Verafin. As a Customer Success Manager, you will work closely with our customers to provide...

  • Customer Success Strategist at Verafin

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada Nasdaq Full time

    Verafin stands at the forefront of innovation, specializing in advanced software solutions aimed at combating fraud and money laundering for financial institutions throughout North America. Our ongoing expansion and success have led to an opportunity for a seasoned Customer Success Manager to enhance our operations. As a Customer Success Manager, you...

  • Data Migration Expert

    6 days ago

    St. John's, Newfoundland and Labrador, Canada Verafin Full time

    About the RoleWe are seeking a meticulous and detail-oriented Data Migration Specialist to join our implementation team at Verafin. The successful candidate will be responsible for deciphering, mapping, cleansing, transforming, and ensuring the quality of customer data during the migration process into our solution.Key ResponsibilitiesData Analysis and...

  • Data Migration Expert

    6 days ago

    St. John's, Newfoundland and Labrador, Canada Verafin Full time

    About the RoleWe are seeking a meticulous and detail-oriented Data Migration Specialist to join our implementation team at Verafin. The successful candidate will be responsible for deciphering, mapping, cleansing, transforming, and ensuring the quality of customer data during the migration process into our solution.Key ResponsibilitiesData Analysis and...

  • Verafin Sales Development Representative

    7 days ago

    St. John's, Newfoundland and Labrador, Canada Nasdaq Full time

    About VerafinVerafin is a leading provider of cloud-based software solutions for Financial Crime Management, offering a secure platform for Fraud Detection and Management, BSA/AML Compliance and Management, High-Risk Customer Management, and Information Sharing.Job SummaryWe are seeking an experienced Sales Development Representative to join our team. As a...

  • Verafin Sales Development Representative

    6 days ago

    St. John's, Newfoundland and Labrador, Canada Nasdaq Full time

    About VerafinVerafin is a leading provider of cloud-based software solutions for Financial Crime Management, offering a secure platform for Fraud Detection and Management, BSA/AML Compliance and Management, High-Risk Customer Management, and Information Sharing.Job SummaryWe are seeking an experienced Sales Development Representative to join our team. As a...

  • Verafin Sales Development Representative

    2 days ago

    St. John's, Newfoundland and Labrador, Canada Nasdaq Full time

    About VerafinVerafin is a leading provider of cloud-based software solutions for Financial Crime Management, offering a secure platform for Fraud Detection and Management, BSA/AML Compliance and Management, High-Risk Customer Management, and Information Sharing.Job SummaryWe are seeking an experienced Sales Development Representative to join our team. As a...

  • Verafin Sales Development Representative

    2 days ago

    St. John's, Newfoundland and Labrador, Canada Nasdaq Full time

    About VerafinVerafin is a leading provider of cloud-based software solutions for Financial Crime Management, offering a secure platform for Fraud Detection and Management, BSA/AML Compliance and Management, High-Risk Customer Management, and Information Sharing.Job SummaryWe are seeking an experienced Sales Development Representative to join our team. As a...

  • Software Engineer

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada Verafin Full time

    The PositionAs a Software Engineer at Verafin, you will play a crucial role in developing and enhancing our platform from its inception. This is an exceptional chance to influence the technological backbone of a rapidly growing startup and guide a team of skilled developers. You will collaborate closely with the executive team and other essential...

  • Senior Cloud Architect

    22 hours ago

    St. John's, Newfoundland and Labrador, Canada Verafin Full time

    About VerafinVerafin is a leading provider of financial crime detection and risk management solutions for financial institutions.We're a company that's passionate about using technology to make a positive impact on the world.Job Title: Senior Cloud ArchitectWe're seeking a highly skilled Senior Cloud Architect to join our team. As a Senior Cloud Architect,...

  • Senior Cloud Architect

    19 hours ago

    St. John's, Newfoundland and Labrador, Canada Verafin Full time

    About VerafinVerafin is a leading provider of financial crime detection and risk management solutions for financial institutions.We're a company that's passionate about using technology to make a positive impact on the world.Job Title: Senior Cloud ArchitectWe're seeking a highly skilled Senior Cloud Architect to join our team. As a Senior Cloud Architect,...

  • Senior Full Stack Developer

    6 days ago

    St. John's, Newfoundland and Labrador, Canada Verafin Full time

    About VerafinVerafin is a technology company that is scaling and growing quickly. We are looking for individuals with a passion for developing advanced technology and constantly pushing the envelope.Verafin is an Artificial Intelligence (AI) processing software that organizes, categorizes, and analyzes medical files. With a mission to help find facts in...

  • Senior Full Stack Developer

    6 days ago

    St. John's, Newfoundland and Labrador, Canada Verafin Full time

    About VerafinVerafin is a technology company that is scaling and growing quickly. We are looking for individuals with a passion for developing advanced technology and constantly pushing the envelope.Verafin is an Artificial Intelligence (AI) processing software that organizes, categorizes, and analyzes medical files. With a mission to help find facts in...

  • Security Analyst Internship

    2 days ago

    St. John's, Newfoundland and Labrador, Canada Verafin Full time

    About the RoleVerafin, a leading cloud-based product, is seeking a highly motivated and detail-oriented Security Analyst Student to join our team. As a Security Analyst Student, you will play a critical role in helping us fight crime by stopping fraud and money laundering.Key ResponsibilitiesAnalyze security vulnerabilities identified within our cloud...