Senior Voice Engineer

3 days ago

Montreal, Quebec, Canada US Tech Solutions, Inc. Full time
About the Role

We are seeking a highly skilled Senior Voice Engineer to join our team at US Tech Solutions, Inc. As a key member of our global staff augmentation firm, you will be responsible for providing top-notch support and expertise in Cisco Voice infrastructure, including Call Manager, Unity Voicemail, and Unified CallCenter Express.

Key Responsibilities
  • Provide level 3 BAU support for Call Manager, Unity Voicemail, and Unified CallCenter Express
  • Participate in the upgrade of these systems to version 14.1, including planning, upgrading, and testing
  • Collaborate with the vendor Cisco in case of issues
  • Document and update documentation of the above systems
  • Configure and maintain Cisco video servers (VCS and Expressway)
Requirements
  • In-depth knowledge of Cisco Voice infrastructure, including Voice Gateways
  • Strong understanding of Cisco Call Manager, especially version 12 and above
  • Good working knowledge of Unity and UCCx
  • Working knowledge of Oracle SBC and ECB, preferably
  • Experience with configuration and operation/maintenance of Oracle Session Border Controller (SBC), Oracle Enterprise Communication Broker (ECB), and Oracle Enterprise Operations Monitor
Preferred Skills
  • Integration of PSTN telephone with TEAMS
  • Vitec (formerly Exterity) IPTV solution
About US Tech Solutions, Inc.

We are a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. Our mission is to deliver exceptional talent to our clients, and we are committed to providing a positive and inclusive work environment for all our employees.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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