Front Desk Representative

11 hours ago


Niagara Falls, Ontario, Canada Guruwali Holding Inc. Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Guruwali Holding Inc. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Customer Service: Provide general information about points of interest in the area, process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments, and follow emergency and safety procedures.
  • Clerical Duties: Perform clerical tasks, such as faxing, filing, and photocopying, and answer telephone calls and relay messages.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train, with a focus on providing excellent customer service and working in a fast-paced environment.
  • Language: Fluency in English, with the ability to communicate effectively with guests and colleagues.
  • Work Schedule: 40 hours per week, with flexibility to work varied shifts, including evenings and weekends.

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