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Front Desk Manager

2 months ago

Niagara Falls, Ontario, Canada Mamma's Inn Full time
About the Role

Mamma's Inn is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our hotel operations, you will be responsible for ensuring seamless guest experiences and driving business growth.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and train a team of 3-4 staff members to ensure excellent customer service and efficient hotel operations.
  • Operations Management
    • Develop and implement policies and procedures for daily hotel operations, including front desk, housekeeping, and maintenance.
    • Conduct performance reviews and provide constructive feedback to team members.
    • Prepare and manage budgets, monitor revenues and expenses, and implement cost-saving initiatives.
  • Customer Service
    • Address customer complaints and concerns in a professional and courteous manner.
    • Assist guests with special needs and provide exceptional customer service.
  • Marketing and Sales
    • Develop and implement marketing strategies to drive business growth and increase revenue.
  • Administrative Tasks
    • Organize and maintain inventory, including supplies and equipment.
    • Establish work schedules and ensure efficient use of staff resources.
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience
    • 1 year to less than 2 years of experience in a similar role.
  • Language
    • Fluent in English.
  • Work Environment
    • Fast-paced environment with attention to detail.
  • Personal Suitability
    • Client-focused, efficient interpersonal skills, excellent oral and written communication, flexibility, and initiative.
What We Offer

Mamma's Inn offers a competitive salary, benefits package, and opportunities for professional growth and development.