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Front Desk Operations Manager

2 months ago


Niagara Falls, Ontario, Canada Mamma's Inn Full time
Job Title: Front Desk Manager

Mamma's Inn is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing daily operations, and leading a team of front desk staff.

Key Responsibilities:
  • Customer Service: Provide warm and welcoming service to guests, respond to their inquiries, and resolve any issues in a timely and professional manner.
  • Operations Management: Develop and implement policies and procedures for daily operations, including managing front desk staff, coordinating room assignments, and ensuring seamless check-in and check-out processes.
  • Team Leadership: Supervise and train front desk staff, conduct performance reviews, and provide coaching and feedback to ensure excellent service delivery.
  • Financial Management: Prepare budgets and monitor revenues and expenses, ensuring accurate financial reporting and compliance with company policies.
  • Marketing and Promotion: Implement marketing activities to promote the hotel and its services, including social media management and local advertising.
Requirements:
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Work Experience: 1 year to less than 2 years of experience in a front desk or customer service role.
  • Language: Fluency in English.
  • Work Environment: Fast-paced environment with attention to detail and excellent communication skills.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Team: A collaborative and supportive team environment.

Mamma's Inn is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.