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Front Desk Representative

2 months ago

Niagara Falls, Ontario, Canada Guruwali Holding Inc. Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Guruwali Holding Inc.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring seamless transitions for our guests.
  • Room Reservations: Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Hotel Information: Provide guests with information on hotel facilities and services, including amenities and local attractions.
  • Customer Service: Offer exceptional customer service, responding to guest inquiries and resolving issues promptly.
  • Departure Procedures: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow established emergency and safety procedures, ensuring the well-being of our guests and staff.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying, as needed.
  • Communication: Answer telephone calls and relay messages to guests and staff, providing clear and concise information.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Language: English.
  • Work Hours: 40 hours per week.