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Bilingual Insurance Customer Service Representative

2 months ago

Toronto, Ontario, Canada BMO Full time

Bilingual Insurance Customer Service Representative

BMO Financial Group is looking for a motivated individual to become part of our team as a Bilingual Insurance Customer Service Representative. In this capacity, you will deliver precise and professional assistance to clients via multiple communication methods. You will also assist with administrative duties to facilitate the effective functioning of the department.

Key Responsibilities:

  • Enhancing client relationships
  • Providing insights on insurance offerings
  • Addressing inquiries while adhering to established protocols
  • Resolving client issues and escalating when necessary
  • Collaborating with various stakeholders to meet business goals
  • Interpreting data to offer valuable insights
  • Facilitating change management and policy enforcement
  • Ensuring adherence to compliance standards in all communications
  • Completing assignments within defined rules and regulations
  • Streamlining information for improved operational efficiency
  • Maintaining precise client records
  • Suggesting enhancements to workflows
  • Tackling complex issues and escalations
  • Employing problem-solving skills to determine subsequent actions

Qualifications:

  • 2-3 years of relevant experience in a similar role
  • Post-secondary education in a related discipline
  • Comprehensive understanding of insurance products and policies
  • Strong communication, organizational, and analytical abilities
  • Bilingual proficiency in English and French

Compensation and Benefits:

$37, $69,500.00 annually

This is a salaried position with additional performance-based incentives.

BMO Financial Group provides health insurance, tuition reimbursement, and retirement savings plans.

About BMO Financial Group:

At BMO, we are committed to fostering positive change for our clients, communities, and employees. We offer opportunities for growth, innovation, and meaningful impact. Join us in our mission to promote positive contributions in business and life.