Administrative Assistant

1 week ago

Vancouver, British Columbia, Canada Trail Appliances Full time
About Trail Appliances

Trail Appliances is a leading independent appliance retailer in Western Canada, dedicated to delivering an exceptional customer experience. As a fast-growing company with over 500 employees, we operate 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets.

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Showroom Administrator. In this role, you will work closely with customers and the showroom teams, providing exceptional service and support.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist with administrative duties, including data entry, payment processing, and managing cancellations and returns.
  • Collaborate with the Sales and Customer Support Team to provide timely and proactive service and support.
  • Take initiative to find creative approaches to enhance the customer experience.
  • Build strong relationships with customers and colleagues, promoting a positive and supportive work environment.
Requirements
  • Experience working in an administrative/customer service role, with a strong focus on customer satisfaction.
  • Fast and accurate data entry skills, with the ability to multitask and prioritize tasks.
  • Experience managing customer conflict and escalation, with a calm and professional demeanor.
  • Proficiency in Microsoft Office, with a strong understanding of computer applications.
  • Ability to work weekends and flexible hours, as needed.
Preferred Qualifications
  • Exudes energy, enthusiasm, and positivity, with a strong passion for delivering exceptional customer service.
  • Willingness to work additional time when necessary to complete tasks and meet deadlines.
About the Role

This is an exciting opportunity to join a dynamic and growing company, with a strong focus on customer satisfaction and employee development. As a Showroom Administrator, you will have the opportunity to work in a fast-paced environment, with a team of dedicated professionals who are passionate about delivering exceptional customer experiences.

We offer a competitive compensation package, including paid time off, generous employee discounts, and a comprehensive benefits program. If you are a motivated and customer-focused individual, with a strong passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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