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Restaurant Operations Manager
2 months ago
We are seeking a highly motivated and detail-oriented individual to fill the role of Restaurant Supervisor at Tim Hortons. As a key member of our team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of food service staff.
Key Responsibilities:- Leadership and Team Management: Supervise and train a team of 1-2 food service staff, providing guidance and support to ensure excellent customer service and food quality.
- Restaurant Operations: Establish and maintain efficient work schedules, requisition food and kitchen supplies, and ensure that all equipment and facilities are in good working order.
- Customer Service: Address customer complaints and concerns in a professional and courteous manner, ensuring that all customers receive a positive experience.
- Reporting and Administration: Prepare and submit reports on sales, inventory, and staff performance, and maintain accurate records of employee hours and attendance.
- Education: Secondary (high) school graduation certificate
- Experience: 7 months to less than 1 year in a food service environment
- Fast-paced restaurant environment
- Work under pressure to meet customer demands
- Tight deadlines for food preparation and service
- Combination of sitting, standing, walking, and standing for extended periods
- Client Focus: Provide exceptional customer service and ensure that all customers receive a positive experience
- Efficient Interpersonal Skills: Communicate effectively with staff, customers, and management
- Excellent Oral Communication: Clearly and effectively communicate with staff and customers
- Flexibility: Adapt to changing situations and priorities
- Team Player: Work collaboratively with staff to achieve team goals
- Initiative: Take ownership of tasks and responsibilities
- Dependability: Demonstrate reliability and accountability