Motel Operations Manager
1 week ago
We are seeking a highly skilled and experienced Motel Operations Manager to join our team at Majer's Motel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our motel, ensuring that our guests receive exceptional service and that our facilities are well-maintained.
Key Responsibilities- Develop and Implement Policies and Procedures
Develop and implement policies and procedures for daily operations, ensuring that they are aligned with our company's goals and objectives.
Staff ManagementRecruit, hire, and supervise staff, providing guidance and support to ensure that they are equipped to provide excellent service to our guests.
Performance ManagementConduct performance reviews, providing feedback and coaching to staff to help them improve their performance and achieve their goals.
Training and DevelopmentDevelop and implement training programs to ensure that staff have the skills and knowledge they need to provide exceptional service to our guests.
Customer ServiceEnsure that our guests receive exceptional service, responding promptly to their needs and resolving any issues that may arise.
Financial ManagementPrepare budgets and monitor revenues and expenses, ensuring that our financial performance is in line with our company's goals and objectives.
Marketing and PromotionDevelop and implement marketing plans to promote our motel and attract new guests.
Maintenance and RepairsArrange for and oversee maintenance activities, ensuring that our facilities are well-maintained and that any issues are addressed promptly.
Complaint ResolutionAddress customer complaints and concerns, responding promptly and professionally to ensure that our guests are satisfied with their stay.
Requirements- Education
Bachelor's degree in a relevant field, such as hospitality or business administration.
Experience2 years to less than 3 years of experience in a similar role, preferably in the hospitality industry.
LanguageFluent in English, with excellent written and verbal communication skills.
Computer SkillsProficient in MS Word and MS Office, with experience using other software applications relevant to the hospitality industry.
TransportationPublic transportation is available.
Work ConditionsFast-paced environment, with a combination of sitting, standing, and walking. Standing for extended periods may be required.
Personal SuitabilityClient focus, efficient interpersonal skills, excellent oral and written communication skills, flexibility, initiative, and a team player attitude.
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