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Motel Operations Manager

2 months ago


Stratford, Ontario, Canada Majer's Motel Full time
About the Role

We are seeking a highly skilled and experienced Motel Manager to join our team at Majer's Motel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our motel, ensuring that our guests receive exceptional service and that our business runs smoothly and efficiently.

Key Responsibilities
  • Develop and Implement Policies and Procedures

Develop and implement policies and procedures for daily operations, ensuring that they are aligned with our company's goals and objectives.

Recruit and Hire Staff

Recruit and hire staff to join our team, ensuring that they have the necessary skills and experience to excel in their roles.

Supervise and Train Staff

Supervise and train staff to ensure that they are equipped to provide exceptional service to our guests.

Conduct Performance Reviews

Conduct regular performance reviews to ensure that staff are meeting their performance goals and to identify areas for improvement.

Negotiate with Clients

Negotiate with clients to secure the use of our facilities, ensuring that we are providing the best possible service to our guests.

Manage Front Desk Operations

Manage front desk operations, ensuring that our guests receive exceptional service and that our business runs smoothly and efficiently.

Prepare Budgets and Monitor Finances

Prepare budgets and monitor finances to ensure that our business is running within budget and that we are meeting our financial goals.

Develop and Implement Marketing Plans

Develop and implement marketing plans to promote our business and attract new guests.

Manage Maintenance and Repairs

Manage maintenance and repairs to ensure that our facilities are well-maintained and that our guests receive a safe and comfortable environment.

Address Customer Complaints

Address customer complaints in a professional and courteous manner, ensuring that our guests receive exceptional service and that their concerns are resolved promptly.

Assist with Special Requests

Assist with special requests from guests, ensuring that their needs are met and that they receive exceptional service.

Requirements
  • Education

Bachelor's degree in a related field, such as hospitality or business administration.

Experience

2 years to less than 3 years of experience in a management role, preferably in the hospitality industry.

Skills

Excellent communication and interpersonal skills, with the ability to work effectively with staff, guests, and clients.

Computer Skills

Proficient in MS Word and MS Office, with the ability to learn new software and systems quickly.

Transportation

Public transportation is available, but a reliable vehicle is preferred.

Work Conditions

Fast-paced environment, with the ability to work under pressure and meet tight deadlines.

Physical Demands

Combination of sitting, standing, and walking, with the ability to stand for extended periods.

Personal Suitability

Client focus, efficient interpersonal skills, excellent oral and written communication, flexibility, initiative, and a team player attitude.