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Motel Operations Manager

2 months ago


Stratford, Ontario, Canada Rosecourt Motel Full time
About Rosecourt Motel

We are a reputable motel chain seeking a highly skilled and experienced professional to join our team as a Motel Operations Manager. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our motel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Develop and Implement Operational Policies
    • Establish and maintain effective policies and procedures for daily operations, ensuring compliance with industry standards and company regulations.
  • Staff Management and Development
    • Recruit, hire, and train a team of staff members to ensure excellent customer service and high-quality performance.
    • Conduct regular performance reviews and provide constructive feedback to staff members.
  • Financial Management
    • Prepare and manage budgets, monitor revenues and expenses, and make informed financial decisions to drive business growth.
  • Marketing and Sales
    • Develop and implement marketing plans to increase brand awareness and drive bookings.
    • Negotiate with suppliers to secure the best rates and services for the motel.
  • Customer Service and Relations
    • Ensure exceptional guest experiences through prompt and courteous service.
    • Address customer complaints and concerns in a professional and timely manner.
  • Inventory Management and Maintenance
    • Organize and maintain inventory levels, ensuring that all necessary supplies and equipment are available.
    • Oversee maintenance and repairs of motel facilities and equipment.
  • Supervision and Teamwork
    • Supervise a team of 5-10 staff members, providing guidance and support as needed.
    • Collaborate with other departments to ensure seamless operations and excellent customer service.
  • Computer and Technology Skills
    • Proficient in MS Office, including Word, Excel, and Access.
  • Work Environment and Physical Demands
    • Work in a fast-paced environment, often under pressure to meet deadlines and exceed guest expectations.
    • Combination of sitting, standing, and walking required.
  • Personal Suitability
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Flexibility and adaptability in a dynamic work environment.
  • Education and Experience
    • Secondary (high) school graduation certificate or equivalent experience.
    • 1-2 years of experience in a related field, preferably in hotel or motel management.
  • Support for Newcomers and Refugees
    • Recruit and support newcomers and refugees in their transition to Canada.
  • Support for Youth
    • Offer on-the-job training and mentorship opportunities for youth.
  • Support for Veterans
    • Provide support and resources for veterans transitioning to civilian life.
  • Support for Indigenous People
    • Offer cultural competency training and awareness programs for Indigenous workers.
  • Support for Visible Minorities
    • Implement hiring policies that promote diversity and inclusion.