Motel Operations Manager

1 week ago


Stratford, Ontario, Canada Rosecourt Motel Full time
About Rosecourt Motel

We are a reputable hotel management company seeking a highly skilled and experienced Motel Manager to join our team. As a Motel Manager, you will be responsible for overseeing the daily operations of our motel, ensuring that our guests receive exceptional service and that our business runs smoothly.

Key Responsibilities
  • Develop and Implement Policies and Procedures

Develop and implement policies and procedures for daily operations, ensuring that they are aligned with our company's goals and objectives.

Recruit and Hire Staff

Recruit and hire staff members who share our company's values and are committed to providing excellent customer service.

Supervise Staff

Supervise and manage a team of staff members, providing guidance and support to ensure that they are meeting their job responsibilities.

Conduct Performance Reviews

Conduct regular performance reviews with staff members, providing feedback and coaching to help them improve their performance.

Negotiate with Suppliers

Negotiate with suppliers to secure the best possible prices for materials and supplies.

Conduct Training Sessions

Conduct training sessions for staff members to ensure that they have the necessary skills and knowledge to perform their job responsibilities.

Perform Front Desk Duties

Perform front desk duties, including checking in and out guests, handling customer complaints, and responding to guest inquiries.

Prepare Budgets and Monitor Revenues and Expenses

Prepare budgets and monitor revenues and expenses to ensure that our business is running efficiently and effectively.

Prepare Marketing Plans

Prepare marketing plans to promote our motel and attract new guests.

Implement Marketing Activities

Implement marketing activities, including social media marketing, email marketing, and advertising.

Enforce Policies and Procedures

Enforce policies and procedures to ensure that our guests receive exceptional service and that our business runs smoothly.

Address Customer Complaints

Address customer complaints and concerns in a professional and courteous manner.

Assist Clients/Guests with Special Needs

Assist clients/guests with special needs, including providing accommodations and services to ensure that they have a comfortable and enjoyable stay.

Develop and Implement Business Plans

Develop and implement business plans to ensure that our motel is running efficiently and effectively.

Establish Work Schedules

Establish work schedules for staff members to ensure that our motel is adequately staffed at all times.

Organize and Maintain Inventory

Organize and maintain inventory of supplies and materials to ensure that we have what we need to operate our motel efficiently.

Requirements
  • Education

Secondary (high) school graduation certificate.

Experience

1 year to less than 2 years of experience in a related field.

Language

English.

Work Setting

Hotel, motel, resort.

Budgetary Responsibility

$0 - $100,000.

Supervision

5-10 people.

Computer and Technology Knowledge

MS Word, MS Access, MS Excel, MS Office, MS Outlook, MS PowerPoint.

Work Conditions and Physical Capabilities

Fast-paced environment, work under pressure, attention to detail, combination of sitting, standing, walking, large workload.

Personal Suitability

Client focus, efficient interpersonal skills, excellent oral communication, excellent written communication, flexibility, initiative, team player.



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