Wireless Senior Field Operations Specialist

1 week ago

Lethbridge, Alberta, Canada Freedom Mobile Inc. Full time
Job Summary

We are seeking a highly skilled Wireless Senior Field Operations Specialist to join our team at Freedom Mobile Inc. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our wireless network in Lethbridge, Medicine Hat, and surrounding areas.

Key Responsibilities
  • Network Maintenance: Perform routine maintenance tasks on UTRAN network equipment, including backhaul, macro, small cell, and indoor sites.
  • SLA and KPI Management: Ensure company Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met.
  • Site Acceptance and Testing: Conduct site acceptance and testing for new or upgraded sites, including internal and external vendor service providers.
  • Transport Site Acceptance and Testing: Perform transport site acceptance and testing, including RFC testing, for new or upgraded sites.
  • Preventive Maintenance: Conduct routine preventive maintenance on access and transport nodes, including battery, call test, nodes, microwave measurements, safety audit, LOS verification, and site housekeeping.
  • Site Safety: Ensure site safety by performing site safety audits and maintenance.
  • Troubleshooting and Restoration: Troubleshoot and restore field access and transport service issues, including minor, major, critical, and service degradation.
  • Equipment Replacement: Replace faulty field access and transport equipment and engage rigging crew when required.
  • Work Order Execution: Execute transport work orders, including parameter and configuration changes.
  • Warehouse Management: Manage field warehouse and warehousing, including RMA on faulty parts.
  • On-Call Scheduling: Participate in on-call scheduling and emergency staff augmentation and extended hours (overtime).
Requirements
  • Knowledge and Experience: Knowledgeable in LTE and 5G network acceptance, testing, and maintenance. Experience with Nokia LTE/5G is an asset.
  • Education: Graduate of a recognized telecommunications institution as a Telecommunications Systems Technician, Engineering, or equivalent.
  • Skills and Tools: Familiarity with test equipment and tools (BERT, spectrum analyzer, PIM tester, fiber optic tools, battery tester, etc.). Experience with Ethernet/IP routing & switching, DC power plants, microwave radio, etc.
  • Driver's License: Valid driver's license.
What We Offer
  • Customizable Benefits: Take advantage of a customizable health & dental benefits program and opportunities for company-matched pension (according to position).
  • Wellness Program: Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health.
  • Employee Assistance Program: Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare.
  • Career Opportunities: Develop your full potential and imagine what you can become within Quebecor's family through our various career opportunities.

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