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Wireless Field Operations Specialist

2 months ago

Lethbridge, Alberta, Canada Freedom Mobile Full time
Job Summary

We are seeking a highly skilled Wireless Senior Field Operations Specialist to join our team at Freedom Mobile. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our wireless network in Lethbridge, Medicine Hat, and neighboring markets.

Key Responsibilities
  • Network Maintenance: Primarily responsible for network maintenance in Lethbridge, Medicine Hat, and neighboring markets, including UTRAN network related to backhaul, Macro, Small Cell, and Indoor Sites/equipment.
  • SLA and KPI Targets: Accountable to achieve company SLA and KPI targets.
  • Site Acceptance and Testing: Responsible for site acceptance and testing from internal/external (vendor) service provider (new or upgrade/downgrade).
  • Transport Site Acceptance and Testing: Responsible for transport site acceptance and testing from internal/external service provider (new or upgrade/downgrade) including RFC testing.
  • Preventive Maintenance: Perform routine preventive maintenance of Access and Transport nodes on the field, including battery, call test, Nodes, microwave measurements, safety audit, LOS verification, and site housekeeping.
  • Site Safety: Responsible for site safety, performing site safety audits and maintenance.
  • Troubleshooting and Restoration: Troubleshoot and restore field Access and Transport service issues, including minor/major/critical/service degradation.
  • Equipment Replacement: Replace field Access and Transport faulty parts and engage rigging crew when required.
  • Work Order Execution: Execute Transport WO, including parameter and configuration changes (preparing transmission for new sites).
  • Warehouse Management: Manage field warehouse and warehousing, including RMA on faulty parts.
  • On-Call Scheduling: Participate in on-call scheduling and emergency staff augmentation and extended hours (overtime).
  • Field Work: Perform field work, including working in heights such as rooftop, remote areas, and night work.
  • Equipment Operation: Work on ground equipment underneath towers (no climbing required or allowed beyond 10 feet).
  • Special Projects: Participate in special projects, such as MW swap, Access lay-over, SW upgrade, Battery upgrade, and others.
  • Collaboration: Attend group meetings and collaborate with other groups.
  • Professional Development: Participate in skill and knowledge upgrade (in-house/vendor).
Requirements
  • Network Knowledge: Knowledgeable in LTE and 5G network acceptance, testing, and maintenance. Experience with Nokia LTE/5G is an asset.
  • Education: Graduate of a recognized telecommunications institution as a Telecommunications Systems Technician, Engineering, or equivalent.
  • Test Equipment Familiarity: Familiarity with test equipment and tools (BERT, spectrum analyzer, PIM tester, fiber optic tools, battery tester, etc.).
  • Technical Experience: Experience with Ethernet/IP routing & switching, DC power plants, microwave radio, etc.
  • Driver's License: Valid driver's license.
What We Offer
  • Customizable Benefits: Take advantage of a customizable health & dental benefits program and opportunities for company-matched pension (according to position).
  • Wellness Program: Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health.
  • Employee Assistance Program: Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare.
  • Professional Growth: Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
  • Career Opportunities: Develop your full potential and imagine what you can become within Quebecor's family through our various career opportunities.