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Wireless Senior Field Operations Specialist
2 months ago
We are seeking a highly skilled Wireless Senior Field Operations Specialist to join our team at Videotron Ltd. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our wireless network in Lethbridge, Medicine Hat, and surrounding areas.
Key Responsibilities- Network Maintenance: Perform routine maintenance tasks on UTRAN network equipment, including backhaul, macro, small cell, and indoor sites.
- SLA and KPI Management: Ensure that company Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met.
- Site Acceptance and Testing: Conduct site acceptance and testing for new or upgraded sites, including internal and external vendor services.
- Transport Site Acceptance and Testing: Perform transport site acceptance and testing, including RFC testing.
- Preventive Maintenance: Conduct routine preventive maintenance on access and transport nodes, including battery, call test, nodes, microwave measurements, safety audit, LOS verification, and site housekeeping.
- Site Safety: Ensure site safety and perform site safety audits and maintenance.
- Troubleshooting and Restoration: Troubleshoot and restore field access and transport service issues, including minor, major, critical, and service degradation.
- Equipment Replacement: Replace faulty field access and transport equipment and engage rigging crew when required.
- Work Order Execution: Execute transport work orders, including parameter and configuration changes.
- Warehouse Management: Manage field warehouse and warehousing, including RMA on faulty parts.
- On-Call Scheduling: Participate in on-call scheduling and emergency staff augmentation and extended hours (overtime).
- Field Work: Perform field work, including working in heights, remote areas, and night work.
- Knowledge and Experience: Knowledgeable in LTE and 5G network acceptance, testing, and maintenance. Experience with Nokia LTE/5G is an asset.
- Education: Graduate of a recognized telecommunications institution as a Telecommunications Systems Technician, Engineering, or equivalent.
- Skills and Tools: Familiarity with test equipment and tools (BERT, spectrum analyzer, PIM tester, fiber optic tools, battery tester, etc.).
- Driver's License: Valid driver's license.
- Health and Dental Benefits: Take advantage of a customizable health and dental benefits program.
- Pension Plan: Opportunities for company-matched pension (according to position).
- Wellness Program: Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health.
- Employee Assistance Program: Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare.
- Professional Development: Develop your full potential and imagine what you can become within Videotron's family through our various career opportunities.
