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About ATCO Electric
ATCO Electric is a leading provider of electricity distribution services in Alberta, Canada. We are committed to delivering safe, reliable, and efficient electricity to our customers.
Job Summary
We are seeking a highly motivated and organized individual to join our team as a Work Desk Representative. In this role, you will be responsible for responding to incoming outage emergencies and dispatching work requests to our field operations team.
Key Responsibilities
- Respond to all work requests, referrals, and restoration from Call Centers and direct customer inquiries via telephone, fax, radio, and email.
- Monitor and close work requests and produce work completion reports.
- Provide general administrative and clerical support, including filing, photocopying, faxing, sorting mail, and data entry.
- Operate and utilize Work Force Management System (WFMS) and Outage Management System (OMS) to dispatch work requests, monitor progress, manage expectations, and ensure completion.
Requirements
- High School Diploma or GED required.
- 1-2 years of experience in a related role.
- Proficient with Microsoft Office Suite: Teams, Outlook, SharePoint, Databases, Word, and Excel.
- Strong interpersonal and communication skills (both written and oral).
- Excellent customer service skills.
- Previous or current work experience with data entry.
- Previous or current work experience operating a computer and maintaining telephone conversations simultaneously.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and skill development.
- A supportive team environment.
How to Apply
If you are a motivated and organized individual who is passionate about delivering excellent customer service, please submit your application, including your resume and cover letter, to [insert contact information].
