Category & Brand Strategy Director

3 weeks ago

Toronto, Ontario, Canada Sephora Full time

About Sephora Canada

At Sephora Canada, we're passionate about discovering and sharing beauty with the world. Our constant innovation, ability to identify and lead trends, and dedication to providing exceptional customer experiences make us the most beloved beauty community in Canada.

About Your Role

As the Category & Brand Strategy Director, you'll play a pivotal role in developing comprehensive, client-centric training, content, and brand partnership strategies that empower our employees with category, product, and brand knowledge. You'll be instrumental in building employee expertise that drives sales, conversion, and an outstanding client experience.

You'll collaborate closely to develop skills and foster excellence in program and brand management, quality work, clear communication, and program execution. Join Sephora's Store Experience and Optimization team to contribute to our employees' growth and deliver exceptional client experiences.

What You'll Do

  • Cultivate a work environment that embodies Sephora's values through open communication, collaboration, and career development planning opportunities for your team.
  • Partner with cross-functional teams to develop comprehensive strategies that enable data-driven decision-making and bring strategic training plans to life.
  • Create and implement innovative, sustainable training strategies that demonstrate the connection between vision and implementation. Collaborate closely with North American/global teams to utilize and localize content.
  • Leverage client insights and employee performance data to inform category, product, and brand training programs. Utilize business insights to conduct analysis for all programming initiatives.
  • Develop and present program updates and recommendations to senior leadership across business functions and brand partners. Influence strategies that drive efficiency and foster a positive client and employee experience.

What You'll Bring

  • 10+ years of retail operations/learning and development experience in various capacities, including content design, optimization, and change management planning; 5+ years leading teams in retail operating/brand management functions.
  • You are a creative design thinker who develops pragmatic training programs, operations, and process improvements with objective and data-oriented decision-making skills.
  • You excel at collaborating with cross-functional teams to achieve shared goals.
  • Strong communication and presentation skills to effectively convey information to diverse audiences.

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