Director, Category

5 days ago

Old Toronto, Ontario, Canada Sephora Full time

About the Role:

Sephora Canada is seeking a highly skilled and experienced Director, Category & Brand Operations to join our Store Experience and Optimization team. As a key member of our leadership team, you will be responsible for developing comprehensive, client-centric training, content, and brand partnership strategies that drive sales and conversion while providing an excellent client experience.

Key Responsibilities:

  • Mentor and Foster a Positive Work Environment: Create a work environment that embodies Sephora's values, exercising open communication and collaboration, and providing career development planning and opportunities.
  • Partner with Cross-Functional Teams: Work closely with cross-functional teams to build comprehensive ideas that enable fact-based decision making, bringing strategic training plans to life.
  • Develop Innovative Training Strategies: Create and implement driven, innovative, and sustainable training strategies that demonstrate the connection between vision and implementation, partnering closely with North American/global teams to use and localize content.
  • Analyze Client Insights and Employee Performance Data: Leverage client insights and employee performance data to advise category, product, and brand training and programs, using business insights to conduct analysis for all programming.
  • Present Program Updates and Recommendations: Create and present program updates and recommendations to senior leadership across business functions and brand partners to influence strategies that drive efficiency and foster a positive client and employee experience.

Requirements:

  • 10+ Years of Retail Operations/Learning and Development Experience: 10+ years of retail operations/learning and development experience in varying capacities, including content design, optimization, and change management planning; 5+ years leading teams in retail operating/brand management functions.
  • Creative Design-Thinking and Pragmatic Training Programs: A creative design-thinker who creates pragmatic training programs, operations, and process improvement with objective and data-oriented decision-making skills.
  • Collaboration and Adaptability: A master of collaboration with cross-functional partners/teams and the ability to balance multiple priorities through flexibility and adaptability.
  • Attention to Detail and Work Quality: A strong attention to detail, great work ethic, and work product quality by communicating the vision and drive for innovation.
  • Travel Requirements: Willingness to travel up to 25% to stores and field leadership meetings.

Why Sephora Canada:

  • Unique Culture and Family: Part of a unique culture and family of passionate and inspiring individuals.
  • Best Talent in the Industry: Work alongside the best talent in the industry - people you'll be proud to work with.
  • Global Career Opportunities: Access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
  • Support for Causes: Opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time, and more.
  • Benefits and Well-being: Benefits you can mix and match, depending on your needs, Employee Assistance Program services, access to our Well- program, and more.
  • Work-Life Balance: Holidays, time off, Summer Friday hours, and flexibility to support work-life balance.
  • Incredible Swag: And of course, there's our incredible swag - free product gifts throughout the year and tons of discounts with our brand partners.

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