Director, Category and Brand Operations

2 days ago

Toronto, Ontario, Canada Sephora Full time
About the Role

We are seeking a highly skilled and experienced Director, Category and Brand Operations to join our Store Experience and Optimization team at Sephora Canada. As a key member of our leadership team, you will be responsible for developing comprehensive, client-centric training, content, and brand partnership strategies that drive sales and conversion while providing an excellent client experience.

Key Responsibilities
  • Mentor and foster a work environment that embodies Sephora's values, exercising open communication and collaboration, and providing career development planning and opportunities.
  • Partner with cross-functional teams to build comprehensive ideas that enable fact-based decision making, bringing strategic training plans to life.
  • Create and implement driven, innovative, and sustainable training strategies that demonstrate the connection between vision and implementation, while partnering closely with North American/global teams to use and localize content.
  • Leverage client insights and employee performance data to advise category, product, and brand training and programs, while using business insights to conduct analysis for all programming.
  • Create and present program updates and recommendations to senior leadership across business functions and brand partners to influence strategies that drive efficiency and foster a positive client and employee experience.
Requirements
  • 10+ years of retail operations/learning and development experience in varying capacities, including content design, optimization, and change management planning; 5+ years leading teams in retail operating/brand management functions.
  • A creative design-thinker with the ability to create pragmatic training programs, operations, and process improvement with objective and data-oriented decision-making skills.
  • A master of collaboration with cross-functional partners/teams and the ability to balance multiple priorities through flexibility and adaptability.
  • A strong attention to detail, great work ethic, and work product quality by communicating the vision and drive for innovation.
  • Will to travel up to 25% to stores and field leadership meetings.
About Sephora Canada

Sephora Canada is a unique culture and family of passionate and inspiring individuals. We work alongside the best talent in the industry – people you'll be proud to work with. We have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities. We have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more. We offer benefits you can mix and match, depending on your needs. We have Employee Assistance Program services for those times you need extra support. We have access to our Well- program to support your mental, financial, physical, and social well-being. We have holidays, time off, Summer Friday hours and flexibility to support work-life balance. And of course, there's our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

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