Bilingual Member Services Representative

3 weeks ago

Toronto, Ontario, Canada OMERS Full time

Why consider this opportunity?

Are you eager to be part of a vibrant pension organization that values its extensive member base and stands as a leader in global investments? If so, we invite you to explore our narrative.

At OMERS, we prioritize our workforce and take pride in fostering a culture that celebrates diverse perspectives and leadership styles across our offices in major cities worldwide. Our environment is unique; we accomplish our goals while enjoying the journey. We are committed to making a positive impact in the communities we serve while keeping a keen focus on global investment trends.

As a Bilingual Member Services Representative, your responsibilities will include:

  • Being the primary contact for member inquiries via phone and digital channels.
  • Gaining a comprehensive understanding of OMERS pension plan administration to provide timely and accurate support.
  • Exercising sound judgment to ensure information is communicated clearly, positively, and courteously.
  • Managing a variety of inquiries, including resolving escalated issues.
  • Analyzing data to identify challenges and collaborating with relevant teams to address them.
  • Being adaptable to take on additional responsibilities, including assisting other departments as needed.
  • Maintaining productivity standards, service levels, and a high degree of member satisfaction.
  • Identifying opportunities to streamline processes and enhance team efficiency to better serve our members.
  • Collaborating with colleagues by sharing information and communicating in a professional and transparent manner.
  • Promoting and embodying OMERS' vision and core values while building strong relationships with internal teams, employers, members, and financial institutions.

What you will gain as a Bilingual Member Services Representative:

  • A role that allows you to develop deep technical expertise in pension administration and high-quality customer service skills.
  • An opportunity to cultivate a diverse skill set to manage various communication channels, including transactional processing and direct member interactions.
  • The chance to enhance your skills for career advancement within our organization.
  • Investment in continuous learning to support your professional development.
  • The opportunity to provide exceptional service to over 500,000 members throughout their retirement journey.

To be considered for this role, you will need:

  • Post-secondary education or accreditation in a business-related field.
  • Over two years of experience in pension benefit administration or customer service, with relevant experience being advantageous.
  • Excellent verbal and written communication skills in both English and French.

About OMERS:

Founded in 1962, OMERS is one of Canada's largest defined benefit pension plans, managing substantial net assets. We are a jointly-sponsored pension plan with a diverse membership base, including union and non-union employees from various sectors across Ontario. Our teams operate in major cities globally, focusing on serving our members and managing a diversified investment portfolio.

OMERS is dedicated to fostering a workforce that reflects the communities we serve. We are an equal opportunity employer committed to a recruitment process that is inclusive and barrier-free. Our approach to inclusion and diversity emphasizes belonging, supported by our extensive network of Employee Resource Groups.

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