Bilingual Customer Service Representative

5 days ago


Toronto, Ontario, Canada Canadian Tire Corporation Full time

About Canadian Tire Corporation

We are a leading Canadian retailer that offers a wide range of products and services to our customers. Our company is committed to providing exceptional customer service and creating innovative financial solutions for our clients.

Our Mission

We strive to create a culture of diversity, inclusion, and belonging where everyone feels valued and respected. We believe in fostering a work environment that is inclusive and equitable, where individuals can thrive and contribute to our success.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Respond to a wide range of customer inquiries via phone, email, and chat
  • Offer products and services to customers to drive sales and business growth
  • Conduct outbound calls to customers to resolve account issues and prevent delinquency
  • Monitor and review customer transactions for potential fraud and take appropriate action to mitigate losses

Requirements

  • Bilingual proficiency in French and English
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • High school diploma or equivalent required

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and inclusive work environment
  • A chance to work with a leading Canadian retailer


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