Senior Member Service Representative

6 days ago


Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time
About the Role

We are seeking a highly skilled and experienced Senior Member Service Representative to join our team at DUCA Financial Services Credit Union Ltd. in Newmarket, Ontario.

The successful candidate will be responsible for providing exceptional customer service to our members, promoting our financial services, and assisting with cash management duties.

Key Responsibilities
  • Customer Service: Provide outstanding service to members, answering inquiries, and resolving issues in a timely and professional manner.
  • Financial Services Promotion: Promote our financial services to members and prospective members, explaining the benefits and features of our products and services.
  • Cash Management: Operate a cash drawer, identify and fulfill members' financial service needs, and perform cash management duties.
  • Team Leadership: Assist with training and supervising junior staff members, providing guidance and support as needed.
  • Problem-Solving: Solve member issues using standard procedures and know when to escalate non-standard issues.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 2-3 years' experience in a financial services environment, with a proven track record of providing excellent customer service.
  • Skills: Conflict resolution and problem-solving skills, good communication skills, and keen attention to detail.
About Us

DUCA Financial Services Credit Union Ltd. is a vibrant and collaborative team that is committed to helping our members achieve their financial goals. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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