Senior Collections Specialist

5 days ago


Mississauga, Ontario, Canada Holman Enterprises Full time

About Holman Enterprises

Holman Enterprises is a leading global automotive services organization that serves both commercial and consumer clients. Our company's core values and principles guide our mission to deliver exceptional services and drive success.

Job Summary

We are seeking a highly skilled Senior Collections Specialist to join our team. As a key member of our Accounts Receivable department, you will be responsible for managing client relationships, resolving billing issues, and ensuring timely payment of invoices.

Key Responsibilities

  • Follow up on past due receivables and maintain excellent client relationships.
  • Schedule and facilitate client calls with minimal leadership support.
  • Review assigned collector's debit/credit memos, offsets, and net refund to ensure client account accuracy.
  • Reconcile and ensure client payments are applied timely.
  • Maintain accurate notes on A/R Reports and in the financial system of all client interactions.
  • Identify trends/billing issues and coordinate with the appropriate contacts for resolution.
  • Escalate issues which require special attention to A/R management team and internal departments.
  • Research, respond, and track resolutions for client inquiries.
  • Be a key player in onboarding, training, and resource for AR team members.
  • Review and post daily cash entries to ensure records are balanced.
  • Ensure follow-up to all concerns and escalations involving the A/R is done in a timely manner.
  • Perform other duties and special projects as assigned.

Requirements

  • Bachelor's degree in Accounting or Finance preferred or equivalent collections experience.
  • 3 – 7 years' experience in Business to Business Collections, Accounts Receivable, Accounting, or Auditing.
  • Knowledge of Microsoft Office applications.
  • Proficient in Excel.
  • Ability to work with deadlines.
  • Must exhibit good organizational skills and be detail-oriented.
  • Must be able to work under pressure and have analytical problem-solving abilities.
  • Able to multi-task, prioritize responsibilities, and work independently or in a team environment.
  • Must possess strong communication skills and have excellent customer service skills.

Compensation

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $55, $80,805.00 CAD annually for full-time employees. The annual compensation range is comprised of base pay earnings.



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