Customer Success Manager

5 days ago


United Counties of Stormont Dundas and Glengarry, Canada Deel Full time
About the Role

The Customer Success Manager on the Scale & Growth Team is the primary point of contact for clients throughout the client experience cycle. This role is responsible for providing expert advice on how to structure internal processes to drive growth while utilizing Deel's product adoption and assisting clients with their remote global workforce.

Key Responsibilities
  • Project Management: Manage projects to deliver the best customer experience, collaborating with internal teams including Support, Product, Sales, and Engineering.
  • Client Relationships: Develop and maintain strong relationships with a larger book of clients, promoting their growth at Deel.
  • Outreach Campaigns: Set up outreach campaigns for the customer base to prevent and eliminate churn.
  • Knowledge of Deel Services: Have a good understanding of Deel's services, including payroll, HR, and product offerings.
Requirements
  • Experience: Ideally 1-2+ years of experience in Customer Success, with experience in a Regional/Global book of business.
  • Outreach Campaigns: Experience in setting up and executing outreach campaigns and automation.
  • Communication Skills: Fluent in spoken and written English, with the ability to communicate effectively with clients and team members.
  • Time Zone: Based within the EMEA timezone.
Bonus Points
  • Global Experience: Experience working with clients and team members from multiple countries and across multiple time zones.
  • Remote Team Experience: Experience working in a remote team environment.
  • High-Growth Experience: Experience working at a high-growth start-up or scale-up.
  • Fintech/HR Tech Experience: Experience working in the fintech or HR tech industry.


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