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Customer Success Manager
2 months ago
Welcome to Login VSI, where innovation and growth converge. Our mission is to empower organizations to achieve the highest levels of user satisfaction and productivity in their virtualized environments. We're seeking a customer-driven professional to join our team as a Customer Success Manager.
Key Responsibilities- Ensure renewal and retention KPIs are met or exceeded.
- Own the customer relationship of enterprise accounts and actively manage stakeholder relationships.
- Drive engagement with key stakeholders and influencers within assigned customers from implementation.
- Guide customers to unlock the full potential of Login VSI's products and maximize their ROI.
- Create, implement, and maintain success plans for customer retention.
- Identify and implement best engagement practices to achieve and surpass the goals of success plans.
- Lead a multifunctional team of internal and customer resources during onboarding to ensure successful product adoption with new customers.
- Ensure any client issues are escalated where appropriate, and resolved quickly, using resources from across the company ecosystem.
- Actively search for additional business cases to expand Login VSI's usage, and consult with customers building near and long-term solutions.
- Proven track record in IT sales, consulting, or customer success.
- Ability to manage strategic customer relationships and discussions with stakeholders of all levels.
- Excellent communication skills - high-performance ability to balance business and technical messaging.
- Knowledge of Customer Success best practices.
- Ability to work in a fast-paced, high-growth company with the capability of balancing multiple priorities.
- Experience with Client Management Solutions (Churn Zero a plus) e.g. – CRM, Customer Success Platforms, Project Management Software, Ticketing systems.
- Project management.
- Experience with enterprise End-User Computing technologies (Citrix, VMware Horizon, AVD, VDI, etc.) a plus.
- Travel requirements: Ability to travel domestically and internationally, up to 20% of the time, as required by business needs.
- Time Zone: Ability to cover meetings and calls with customers in Europe.
- Bachelor's Degree, or equivalent experience.
