Cycling/Ski and Customer Experience Expert

2 months ago

Laval, Quebec, Canada Decathlon Full time

About Us

Décathlon is a leading international sports retailer with a strong presence in Canada. With over 15 stores, two distribution centers, and a robust e-commerce platform, we are committed to making sports accessible to everyone. Our mission is to provide high-quality products and services that meet the needs of our customers.

Our Values

We are a team of passionate individuals who share a common goal: to make a positive impact on our customers' lives. Our values are:

  • Vitality: We believe in the importance of staying active and healthy.
  • Responsibility: We take pride in our work and strive to deliver exceptional results.
  • Authenticity: We are true to ourselves and our customers.
  • Générosité: We are generous with our time, resources, and expertise.

Why Work with Us?

We offer a dynamic and inclusive work environment that values diversity and promotes growth. Our team members enjoy a range of benefits, including:

  • Competitive Salary: We offer a fair and competitive salary that reflects your skills and experience.
  • Opportunities for Growth: We invest in our team members' development and provide opportunities for advancement.
  • Flexible Work Arrangements: We offer flexible scheduling and remote work options to support work-life balance.
  • Employee Discounts: We offer exclusive discounts on our products and services.
  • Professional Development: We provide training and development opportunities to help you grow in your career.
  • Wellness Programs: We offer wellness programs and resources to support your physical and mental health.

Job Responsibilities

We are seeking a skilled and enthusiastic individual to join our team as a Vélo/Ski and Customer Service Representative. The successful candidate will be responsible for:

  • Assembling, Adjusting, and Repairing Bicycles and Skis: You will be responsible for assembling, adjusting, and repairing bicycles and skis to ensure they meet our high standards.
  • Providing Excellent Customer Service: You will be the face of our brand, providing exceptional customer service and ensuring that our customers have a positive experience.
  • Maintaining a Clean and Organized Workspace: You will be responsible for maintaining a clean and organized workspace, ensuring that our products are displayed and stored properly.
  • Staying Up-to-Date with Product Knowledge: You will be responsible for staying up-to-date with the latest products and services, ensuring that you can provide expert advice to our customers.

Requirements

To be successful in this role, you will need:

  • Excellent Communication Skills: You will need to be able to communicate effectively with customers, colleagues, and management.
  • Strong Problem-Solving Skills: You will need to be able to troubleshoot and resolve issues in a timely and efficient manner.
  • Ability to Work in a Fast-Paced Environment: You will need to be able to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic Knowledge of Bicycles and Skis: You will need to have basic knowledge of bicycles and skis, including their components and maintenance.

What We Offer

We offer a competitive salary, opportunities for growth, and a dynamic work environment. If you are a motivated and enthusiastic individual who is passionate about sports and customer service, we encourage you to apply.

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