Healthcare Customer Service Representative
4 weeks ago
Position Overview:
The Patient Service Agent plays a vital role in ensuring a seamless experience for patients within the healthcare system. This position requires a strong focus on customer service and effective communication to assist patients with their scheduling and information needs.
Key Qualifications and Skills:
Essential Requirements:
- Completion of a high school diploma or equivalent, with additional medical secretarial training preferred.
- Successful completion of PM Access training, with support available through Organizational Development.
- Demonstrated experience in a clinical scheduling role, particularly with Cerner ESM.
- Proficient in utilizing the Cerner patient information system, including ADT procedures and FirstNet tracking.
- Exceptional interpersonal and communication abilities.
- Strong attention to detail and commitment to accuracy.
- Focus on patient service excellence.
- Capability to manage multiple tasks effectively.
- Proficiency in Microsoft Word, with skills to be assessed.
- Typing speed of at least 30 WPM, subject to testing.
- Knowledge of medical terminology, which will be evaluated.
- Able to comprehend verbal and written instructions clearly.
- Competent in filing and organizing documents.
- Willingness to work various shifts as required.
- Recent positive performance and attendance history.
- Commitment to Brightshores' 'CARE' Behaviours (Collaboration, Accountability, Respect, Excellence) and 'LEAD' Competencies (Lead by example, Empower, Achieve results, Develop others), ensuring a safe and respectful workplace.
- Supportive of a culture that prioritizes patient safety, demonstrating an understanding of how individual roles contribute to overall patient safety at Brightshores.
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