Healthcare Customer Service Representative

4 weeks ago


Owen Sound, Canada brightshores Full time

Position Overview:

The Patient Service Agent plays a vital role in ensuring a seamless experience for patients within the healthcare system. This position requires a strong focus on customer service and effective communication to assist patients with their scheduling and information needs.

Key Qualifications and Skills:

Essential Requirements:

  • Completion of a high school diploma or equivalent, with additional medical secretarial training preferred.
  • Successful completion of PM Access training, with support available through Organizational Development.
  • Demonstrated experience in a clinical scheduling role, particularly with Cerner ESM.
  • Proficient in utilizing the Cerner patient information system, including ADT procedures and FirstNet tracking.
  • Exceptional interpersonal and communication abilities.
  • Strong attention to detail and commitment to accuracy.
  • Focus on patient service excellence.
  • Capability to manage multiple tasks effectively.
  • Proficiency in Microsoft Word, with skills to be assessed.
  • Typing speed of at least 30 WPM, subject to testing.
  • Knowledge of medical terminology, which will be evaluated.
  • Able to comprehend verbal and written instructions clearly.
  • Competent in filing and organizing documents.
  • Willingness to work various shifts as required.
  • Recent positive performance and attendance history.
  • Commitment to Brightshores' 'CARE' Behaviours (Collaboration, Accountability, Respect, Excellence) and 'LEAD' Competencies (Lead by example, Empower, Achieve results, Develop others), ensuring a safe and respectful workplace.
  • Supportive of a culture that prioritizes patient safety, demonstrating an understanding of how individual roles contribute to overall patient safety at Brightshores.


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