Care Team Coordinator
2 months ago
About the Role:
Closing the Gap Healthcare Group is seeking a highly skilled and compassionate Care Team Coordinator to join our team. As a key member of our healthcare team, you will play a vital role in ensuring the delivery of exceptional client-centered care.
Key Responsibilities:
- Coordinate visits and communication with our healthcare providers to ensure seamless care delivery.
- Provide empathetic client service and administrative support to maintain accurate records and ensure efficient operations.
- Schedule and coordinate service providers to meet client needs, utilizing strong problem-solving skills to address any challenges that may arise.
- Effectively triage calls to ensure effective call management and provide support and information to internal and external customers.
- Perform data entry requirements for all clients using our computer system, maintaining precise attention to detail and efficiency.
Requirements:
- Outstanding commitment to providing excellent client-centered customer service.
- Effective verbal and written communication skills, with the ability to interact with clients and healthcare providers in a professional manner.
- Precise attention to detail and efficiency in data entry, with knowledge of medical terminology an asset.
- Computer and phone literacy, with the ability to work effectively in a team-oriented environment.
- Diploma from a Community College in Business Administration, Office Administration, or Medical, or Office Administration and/or Grade 12 Diploma with related experience.
What We Offer:
- Competitive total compensation package.
- Group benefits, including medical and dental.
- Generous vacation package.
- In-depth training and orientation to set you up for success.
- A culture of performance recognition and appreciation.
- A commitment to excellence.
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