Patient Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Brightshores. As a Patient Service Representative, you will play a critical role in providing exceptional patient service and support to our patients and staff.
Key Responsibilities:
- Register and book patient appointments, ensuring accurate and timely scheduling
- Interview and confirm patient visits, including gathering and verifying patient information
- Enter scheduled orders and maintain accurate data quality
- Utilize Cerner ESM and other clinical systems to manage patient information and scheduling
- Provide excellent interpersonal and communication skills to patients and staff
- Maintain attention to detail and accuracy in all tasks and responsibilities
- Multi-task and prioritize tasks to meet deadlines and ensure efficient workflow
- Utilize Microsoft Office and other software applications to support patient service and administrative tasks
- Meet or exceed typing speed and accuracy requirements
- Demonstrate a strong understanding of medical terminology and concepts
- Adhere to Brightshores' CARE Behaviours and LEAD Competencies, promoting a safe and respectful work environment
- Support a culture of patient safety and contribute to overall patient safety at Brightshores
Requirements:
- High school diploma and/or post-secondary medical secretarial education or equivalent
- Successful completion of PM Access training and testing
- Proven experience in clinical scheduling environments, including Cerner ESM
- Excellent interpersonal and communication skills
- Attention to detail and accuracy
- Ability to multi-task and prioritize tasks
- Microsoft Office experience and typing skills
- Medical terminology knowledge
- Ability to understand verbal and written instructions
- Capable of filing and maintaining accurate records
- Ability to work all shifts, including weekends
- Recent satisfactory performance and attendance record
Working at Brightshores:
Brightshores is a dynamic and patient-centered organization dedicated to providing exceptional healthcare services. As a Patient Service Representative, you will be part of a collaborative team that values patient safety, respect, and excellence. We offer a supportive and inclusive work environment, opportunities for growth and development, and a commitment to making a positive impact in our community.
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