Patient Service Representative

2 months ago


Owen Sound, Canada brightshores Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Brightshores. As a Patient Service Representative, you will play a critical role in providing exceptional patient service and support to our patients and staff.

Key Responsibilities:

  • Register and book patient appointments, ensuring accurate and timely scheduling
  • Interview and confirm patient visits, including gathering and verifying patient information
  • Enter scheduled orders and maintain accurate data quality
  • Utilize Cerner ESM and other clinical systems to manage patient information and scheduling
  • Provide excellent interpersonal and communication skills to patients and staff
  • Maintain attention to detail and accuracy in all tasks and responsibilities
  • Multi-task and prioritize tasks to meet deadlines and ensure efficient workflow
  • Utilize Microsoft Office and other software applications to support patient service and administrative tasks
  • Meet or exceed typing speed and accuracy requirements
  • Demonstrate a strong understanding of medical terminology and concepts
  • Adhere to Brightshores' CARE Behaviours and LEAD Competencies, promoting a safe and respectful work environment
  • Support a culture of patient safety and contribute to overall patient safety at Brightshores

Requirements:

  • High school diploma and/or post-secondary medical secretarial education or equivalent
  • Successful completion of PM Access training and testing
  • Proven experience in clinical scheduling environments, including Cerner ESM
  • Excellent interpersonal and communication skills
  • Attention to detail and accuracy
  • Ability to multi-task and prioritize tasks
  • Microsoft Office experience and typing skills
  • Medical terminology knowledge
  • Ability to understand verbal and written instructions
  • Capable of filing and maintaining accurate records
  • Ability to work all shifts, including weekends
  • Recent satisfactory performance and attendance record

Working at Brightshores:

Brightshores is a dynamic and patient-centered organization dedicated to providing exceptional healthcare services. As a Patient Service Representative, you will be part of a collaborative team that values patient safety, respect, and excellence. We offer a supportive and inclusive work environment, opportunities for growth and development, and a commitment to making a positive impact in our community.



  • Owen Sound, Canada brightshores Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Agent to join our team at Brightshores. As a Patient Service Agent, you will play a critical role in ensuring the smooth operation of our clinical scheduling environment.Key ResponsibilitiesHigh school diploma and/or post-secondary medical secretarial education or...


  • Owen Sound, Canada brightshores Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Agent to join our team at Brightshores. As a Patient Service Agent, you will play a critical role in ensuring the smooth operation of our clinical scheduling environment.Key ResponsibilitiesHigh school diploma and/or post-secondary medical secretarial education or...


  • Owen Sound, Canada brightshores Full time

    Job Summary:We are seeking a highly skilled Patient Service Agent to join our team at Brightshores. As a Patient Service Agent, you will be responsible for providing exceptional patient care and administrative support to our clinical teams.Key Responsibilities:High school diploma and/or post-secondary medical secretarial education or equivalentSuccessful...


  • Owen Sound, Canada brightshores Full time

    Job Summary:We are seeking a highly skilled Patient Service Agent to join our team at Brightshores. As a Patient Service Agent, you will be responsible for providing exceptional patient care and administrative support in a fast-paced clinical scheduling environment.Key Responsibilities:High school diploma and/or post-secondary medical secretarial education...


  • Owen Sound, Canada brightshores Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Patient Service Agent to join our team at Brightshores. As a Patient Service Agent, you will be responsible for providing exceptional patient care and administrative support in a fast-paced clinical scheduling environment.Key Responsibilities:High school diploma and/or post-secondary medical...


  • Owen Sound, Canada UNITED PARCEL SERVICE Full time

    Job Summary:This role involves providing exceptional customer service to internal and external customers through various communication channels. The ideal candidate will have strong communication skills, be proficient in MS Office Suite, and be able to work in a fast-paced environment.Key Responsibilities:- Manage and screen incoming telephone calls to...

  • Patient Service Agent

    2 months ago


    Owen Sound, Canada Brightshores Health System Full time

    **DEPARTMENT: MEDICAL IMAGING** **POSITION LOCATION: OWEN SOUND** **UNION AFFILIATION: OPSEU - CLERICAL** **STATUS: FULL-TIME** **WAGE RATE: $24.526 - $26.436** Reporting to the Manager of Medical Imaging, this position consists of patient service for the registering, booking, interviewing, scheduling and confirmation of patient visits as the primary focus....


  • Owen Sound, Canada ProResp, Inc. Full time

    **Client Service Representative (Medical Administration)** **Location**: Owen Sound Ontario **Full-time Permanent Role** (37.5hrs/week: Monday - Friday 9:00am - 5:00pm) **Salaried position**:Starting at $25/hr **What We Offer**: - Full time, reliable employment with consistent office hours - 3 weeks paid vacation to start - Comprehensive benefits including...


  • Owen Sound, Canada Sunset Strip Veterinary Clinic Full time

    As the **Customer Service Representative OR Medical Veterinary Receptionist** of our hospital you are the forefront of our business. As the first point of contact for our clients and employees your role is to set the tone of a welcoming environment for our patients and their owner’s. You will be the hub of our hospital, ensuring the flow of communications...

  • Patient Care Assistant

    2 months ago


    Owen Sound, Canada Brightshores Health System Full time

    **Job Posting #445-24** **POSITION TITLE: PATIENT CARE ASSISTANT** **DEPARTMENT: PATIENT ACCESS & FLOW** **LOCATION: OWEN SOUND ( & ASSIGNMENT TO RURAL SITES)** **UNION AFFILIATION: OPSEU - SERVICE** **STATUS: FULL-TIME, TEMP (APPROX. END DATE DEC 2024)** **WAGE RATE: $27.595 - $28.604** *** Under the guidance of an RN and RPN, the Personal Care Assistant...

  • Patient Care Assistant

    2 months ago


    Owen Sound, Canada Brightshores Health System Full time

    **DEPARTMENT: PATIENT ACCESS AND FLOW** **LOCATION: OWEN SOUND (& ASSIGNMENT TO RURAL SITES)** **UNION AFFILIATION: OPSEU - SERVICE** **STATUS: FULL-TIME, TEMPORARY (APPROX. END DATE DEC 2024)** **WAGE RATE: $27.595 - $28.604** Under the guidance of an RN and RPN, the Personal Care Assistant (PCA) will assist with routine activities of patient care within...

  • Patient Care Assistant

    2 months ago


    Owen Sound, Canada Brightshores Health System Full time

    **DEPARTMENT: PATIENT ACCESS AND FLOW** **LOCATION: OWEN SOUND (& ASSIGNMENT TO RURAL SITES)** **UNION AFFILIATION: OPSEU - SERVICE** **STATUS: FULL-TIME** **WAGE RATE: $27.595 - $28.604** Under the guidance of an RN and RPN, the Personal Care Assistant (PCA) will assist with routine activities of patient care within the agreed upon plan of care. The PCA...


  • Owen Sound, Canada Brightshores Health System Full time

    **DEPARTMENT: MEDICINE** **POSITION LOCATION: OWEN SOUND** **UNION AFFILIATION: OPSEU - SERVICE** **STATUS: PART-TIME** **WAGE RATE: $27.595 - $28.605** Under the guidance of an RN and RPN, the Personal Care Assistant (PCA) will assist with routine activities of patient care within the agreed upon plan of care. The PCA promotes an environment that is...


  • Owen Sound, Canada LifeLabs Full time

    LifeLabs Medical Laboratory ServicesWe are a proud Canadian company with over 50 years of experience in providing laboratory testing services that help healthcare providers diagnose, treat, monitor, and prevent disease in patients.About the RoleWe are currently looking for a Lab Patient Technician to join our team in Owen Sound, ON. This role involves...


  • Owen Sound, Canada LifeLabs Full time

    LifeLabs Medical Laboratory ServicesWe are a proud Canadian company with over 50 years of experience in providing laboratory testing services that help healthcare providers diagnose, treat, monitor, and prevent disease in patients.About the RoleWe are currently looking for a Lab Patient Technician to join our team in Owen Sound, ON. This role involves...


  • Owen Sound, Canada Home and Community Care Support Services Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Patient Care Assistant to join our team. As a Patient Care Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.Key Responsibilities:Provide administrative support services to Care...


  • Owen Sound, Canada Home and Community Care Support Services Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Patient Care Assistant to join our team. As a Patient Care Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.Key Responsibilities:Provide administrative support services to Care...


  • Owen Sound, Canada brightshores Full time

    Job Summary:Brightshores is seeking a skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a vital role in providing exceptional patient care and support to our patients and their families.Key Responsibilities:Assist with routine activities of patient care under the guidance of an RN and RPN, promoting an...


  • Owen Sound, Canada brightshores Full time

    Job Summary:Brightshores is seeking a skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a vital role in providing exceptional patient care and support to our patients and their families.Key Responsibilities:Assist with routine activities of patient care under the guidance of an RN and RPN, promoting an...

  • Patient Access

    4 weeks ago


    Owen Sound, Canada Brightshores Health System Full time

    **POSITION TITLE: PATIENT ACCESS & FLOW AGENT** **DEPARTMENT: PATIENT ACCESS & FLOW** **POSITION LOCATION: OWEN SOUND** **UNION AFFILIATION: OPSEU - CLERICAL** **STATUS: FULL-TIME** **WAGE RATE: $24.526 - $26.436** Reporting to the Manager of Patient Access and Flow, this position is responsible for monitoring and controlling bed allocation in consultation...