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Healthcare Customer Service Representative

3 months ago

Owen Sound, Canada brightshores Full time

Position Overview:

The Patient Service Agent plays a crucial role in delivering exceptional service to patients and ensuring efficient clinical scheduling operations. This position requires a blend of interpersonal skills and technical expertise to facilitate patient interactions and manage scheduling tasks effectively.

Key Qualifications and Skills:

  • Educational Background: High school diploma or equivalent, with preference for post-secondary education in medical secretarial studies.
  • Certification: Successful completion of PM Access training, with resources available through Organizational Development and Learning.
  • Experience: Proven track record in a clinical scheduling environment, particularly with Cerner ESM.
  • Technical Proficiency: Ability to navigate the Cerner patient information system, including ADT procedures, FirstNet tracking, triage registration, statistical verification, and census reporting.
  • Communication Skills: Excellent verbal and written communication abilities, with a strong focus on patient service.
  • Attention to Detail: Strong emphasis on accuracy and thoroughness in all tasks.
  • Multi-tasking Ability: Capable of managing multiple responsibilities simultaneously.
  • Office Skills: Proficient in Microsoft Office, particularly Word, with typing skills of at least 30 WPM.
  • Medical Knowledge: Familiarity with medical terminology, with competency to be assessed.
  • Instruction Comprehension: Ability to understand and follow both verbal and written instructions.
  • Organizational Skills: Competent in filing and maintaining organized records.
  • Flexibility: Willingness to work various shifts as required.
  • Performance Record: Recent satisfactory performance and attendance history.
  • Workplace Conduct: Commitment to Brightshores' 'CARE' Behaviors (Collaboration, Accountability, Respect, Excellence) and 'LEAD' Competencies (Lead by example, Empower, Achieve results, Develop others), ensuring a safe and respectful workplace.
  • Patient Safety Advocacy: Demonstrates a strong understanding of patient safety principles and actively contributes to a culture of safety within the department.