Client Success Manager
3 weeks ago
Drive Innovation and Strategy
Join a dynamic team that is committed to innovation and excellence. As a Marketing Account Manager, you will play a pivotal role in fostering growth and innovation for our clients. Your ability to cultivate strong client relationships, lead a creative team, and deliver exceptional digital solutions will be key to your success. The ideal candidate will possess a background in marketing SaaS and technology startups, demonstrating a proven ability to achieve measurable marketing results.
- Account and Project Management (70%)
Oversee project management and collaborate with both the team and clients to ensure timely and budget-friendly delivery of project scopes. - Conduct marketing and branding workshops, effectively communicating insights and next steps to all stakeholders.
- Maintain transparency with clients and the team regarding project budgets and timelines.
- Proactively identify and resolve challenges for clients through strategic problem-solving and consultation.
- Coordinate internal tasks and communicate project status updates to the leadership team.
- Lead a team of freelance creatives, providing clear briefs, constructive feedback, and mentorship to enhance their skills and output quality.
- Identify skill gaps and collaborate with the People Ops Manager to develop ideal freelancer profiles tailored to project needs.
- Present and develop additional service offerings post-project completion.
Tools: Productive, Slack, Figma
Marketing Strategy (30%)- Work closely with the internal team to design, manage, and execute comprehensive multi-channel marketing campaigns utilizing SEO, social media, inbound marketing, and email strategies to enhance customer acquisition.
- Collaborate with both internal and external teams to define creative and communication strategies for website and branding initiatives.
- Propose innovative inbound marketing campaign concepts.
- Ensure all creative outputs align with client brand standards across various platforms.
- Oversee the creation of marketing assets, ensuring alignment with overall marketing strategies.
Tools: Wordpress, social publishing tools, SEMrush, AHREFs, Leadpages, Hubspot, Marketo, Drip, Mailchimp
Qualifications- Degree in Marketing or Business.
- Minimum of 3 years of experience, preferably in an agency environment.
- Demonstrated project management experience is essential.
- Entrepreneurial mindset with strong organizational and communication skills, capable of navigating challenging situations with composure.
- Familiarity with tools such as Slack, Email, Google Meet, Google Analytics, Google Suite.
- Additional experience with Wordpress, Data Studio, social publishing tools, SEMrush, AHREFs, Hubspot, Marketo, Drip, Mailchimp, Drift, Figma, Shopify is advantageous.
- Bonus: Strong technical understanding of Inbound/Outbound Marketing.
- Flexibility: Collaborate with teams both in-office and remotely.
- Workspace: Enjoy a creative and inspiring work environment.
- Compensation: Competitive base salary with commission opportunities.
- Health & Wellness: Comprehensive health benefits tailored to individual needs.
- Time Off: Generous vacation policy plus additional days off around holidays.
- Diversity: Join a talented team from diverse backgrounds.
- Travel Opportunities: Engage in trade shows and events nationally and internationally.
- Community Engagement: Participate in initiatives that support local businesses and give back to the community.
- Career Development: Opportunities for professional growth and innovative project involvement.
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