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Client Success Associate

2 months ago

Oakville, Ontario, Canada Permasearch Full time
Job Summary

We are seeking a highly skilled Customer Success Associate to join our team at Permasearch, a leading staffing company. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Support: Serve as a primary point of contact for our customers, providing timely and effective support to ensure their needs are met.
  • Relationship Building: Build and maintain strong relationships with customers at all levels, fostering a positive and value-added experience.
  • Communication: Communicate clearly and professionally with customers, internal teams, and stakeholders to ensure seamless collaboration and issue resolution.
  • Order Management: Monitor and process orders, ensuring accurate and timely delivery of products and services.
  • Problem Resolution: Identify and resolve customer complaints and issues, escalating concerns as necessary to ensure customer satisfaction.
  • Collaboration: Work closely with internal teams, including sales, production, and shipping, to ensure smooth order fulfillment and customer satisfaction.
  • Marketing Support: Assist with various marketing activities, such as trade show organization, website updates, and email marketing campaigns, to support our brand and customer experience.
Requirements
  • Experience: Minimum 1 year of customer success experience, with 2-3 years preferred.
  • Communication Skills: Exceptional verbal and written communication skills.
  • Language: English language required, with Mandarin and/or Spanish beneficial.
  • Industry Knowledge: Experience working in a manufacturing-based or business-to-business customer setting.
  • Project Management: High level of competence managing complex projects and multi-customer tasks.
  • Attention to Detail: Strong attention to detail and passion for accuracy and efficiency in all tasks.
  • Customer Success Knowledge: Knowledge of best practices in customer success and retention.
  • Interpersonal Skills: Professional demeanor with strong customer service and interpersonal skills.
  • Technical Skills: Proficiency in MS Office and using the appropriate tools to complete tasks.
  • NetSuite Experience: Experience using NetSuite beneficial.
About Permasearch

Permasearch is a leading staffing company with over 38 years of experience in the industry. We pride ourselves on our consultative approach, integrity, and attention to detail in each job search. Our team of professional recruitment experts work hard to ensure our clients benefit from our expertise and personalized service.