Operations Manager, Food Service
2 days ago
Job Summary
As a key member of our team, the Operations Manager, Food will be responsible for overseeing the daily Food and Beverage (F&B) shift operation and ensuring compliance with all F&B policies, standards, and procedures. This role requires a strong leader who can motivate and empower team members to deliver exceptional customer service and maintain the highest standards of quality and cleanliness.
Key Responsibilities
Managing Day-to-Day Operations
- Assist in the ordering of F&B supplies, cleaning supplies, and uniforms.
- Supervise daily F&B shift operation and monitor compliance with all F&B policies, standards, and procedures.
- Support and supervise an effective monthly self-inspection program.
- Operate all department equipment as necessary and report malfunctions.
- Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
- Encourage and build mutual trust, respect, and cooperation among team members.
- Understand employee positions well enough to perform duties in employees' absence.
- Develop specific goals and plans to prioritize, organize, and accomplish work.
- Monitor and maintain the productivity level of employees.
- Verify that all team members/supervisors understand the brand-specific philosophy.
- Maintain the operating budget and verify that standards and legal obligations are followed.
Providing Exceptional Customer Service
- Provide services that are above and beyond for customer satisfaction and retention.
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serve as a role model to demonstrate appropriate behaviors.
- Manage day-to-day operations, monitor quality, and standards, and meet the expectations of the customers on a daily basis.
- Take proactive approaches when dealing with guest concerns.
- Set a positive example for guest relations.
- Stay readily available/approachable for all guests.
- Review comment cards and guest satisfaction results with employees.
- Respond in a timely manner to customer service department requests.
Additional Responsibilities
- Provide information to supervisors and co-workers by telephone, in written form, email, or in person.
- Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Analyze information and evaluate results to choose the best solution and solve problems.
- Perform hourly job function if necessary.
- Extend professionalism and courtesy to team members at all times.
- Comprehend budgets, operating statements, and payroll progress reports.
- Perform other duties as assigned to meet business needs.
About Marriott International
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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