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Operations Manager, Food Service
2 months ago
Job Summary
The Operations Manager, Food Service will be responsible for supervising daily Food and Beverage (F&B) shift operations and monitoring compliance with all F&B policies, standards, and procedures. This role will manage day-to-day operations, verifying that the quality, standards, and customer expectations are met on a daily basis. The Operations Manager will maintain the operating budget and ensure that standards and legal obligations are followed.
Candidate Profile
Education and Experience
• High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the food and beverage, culinary, or related professional area.
Core Work Activities
Managing Day-to-Day Operations
• Assist in the ordering of Food and Beverage (F&B) supplies, cleaning supplies, and uniforms.
• Supervise daily F&B shift operations and monitor compliance with all F&B policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Operate all department equipment as necessary and report malfunctions.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Understand employee positions well enough to perform duties in employees' absence.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Monitor and maintain the productivity level of employees.
• Verify that all team members/supervisors understand the brand-specific philosophy.
• Maintain the operating budget and ensure that standards and legal obligations are followed.
• Assist supervisors in understanding team members' ever-changing needs and expectations and how to exceed them.
• Celebrate and foster decisions that result in successes as well as failures.
• Communicate areas that need attention to staff and follow up to verify understanding.
• Coordinate cleaning programs in all F&B areas, identifying trends, and making recommendations for improvements.
• Establish and maintain open, collaborative relationships with employees.
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
• Follow property-specific second effort and recovery plans.
• Stay readily available and approachable for all team members.
• Demonstrate knowledge of the brand-specific service culture.
Providing Exceptional Customer Service
• Provide services that are above and beyond for customer satisfaction and retention.
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serve as a role model to demonstrate appropriate behaviors.
• Manage day-to-day operations, monitor quality, and standards, and meet the expectations of customers on a daily basis.
• Take proactive approaches when dealing with guest concerns.
• Set a positive example for guest relations.
• Stay readily available and approachable for all guests.
• Review comment cards and guest satisfaction results with employees.
• Respond in a timely manner to customer service department requests.
Additional Responsibilities
• Provide information to supervisors and coworkers by telephone, in written form, email, or in person.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Perform hourly job functions if necessary.
• Extend professionalism and courtesy to team members at all times.
• Comprehend budgets, operating statements, and payroll progress reports.
• Perform other duties as assigned to meet business needs.
