Front Desk Coordinator
4 weeks ago
UNLIMITED OPPORTUNITIES AHEAD.
Position: Reception Associate
Status: Full-Time
Dealership: OpenRoad Audi Boundary
Department: Sales
Compensation: $17-$19 per hour
At OpenRoad, we are committed to providing exceptional service to our clients and fostering a positive environment for our employees. As a prominent player in the automotive retail sector, we represent a diverse range of brands and are dedicated to enhancing the customer experience.
Our culture is built on over 40 years of continuous improvement, making OpenRoad one of the largest and fastest-growing automotive retail groups in the nation. We are recognized as one of Canada's Best Employers and Best Managed Companies, and we seek individuals who are eager to learn, contribute, and take pride in their roles.
A Career at OpenRoad Offers:
- Exposure to a variety of OEM brands, including Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, and Volkswagen.
- Attractive incentives such as a Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, and Employer RRSP Matching.
- Opportunities for internal and external training and development to enhance skills and promote growth.
- A collaborative, friendly, and progressive workplace culture that emphasizes transparency, innovation, and empowerment.
- A comprehensive extended health and dental plan tailored to associate wellness.
- Recognition and engagement events to celebrate achievements.
ROLE & RESPONSIBILITIES:
- Guide customers to the appropriate department or personnel, ensuring they are introduced to the right Product/Service Advisor.
- Respond to basic customer inquiries and refer more complex questions to the relevant personnel.
- Manage telephone communications in a professional and friendly manner, minimizing hold times.
- Take detailed messages, including the caller's name, company (if applicable), time, and reason for the call, ensuring accurate delivery to the intended recipient.
- Perform clerical and accounting tasks as assigned by management.
- Maintain and update customer information in CRM systems.
- Stay informed about procedural changes across dealerships.
- Deliver the highest level of customer service to ensure satisfaction and retention.
- Adhere to company safety policies and report any incidents to a Manager/Supervisor immediately.
- Be prepared to undertake additional duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs evolve.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Ability to adapt to changing priorities and multitask effectively.
- Professional appearance and demeanor.
- Strong customer relations skills, with the ability to assist both internal and external clients.
- Exceptional interpersonal and communication skills, both over the phone and in person.
- Capability to collaborate with all teams and departments.
- Organized and detail-oriented approach to tasks.
- Proficient in computer applications, including MS Word and Excel.
- Ability to thrive in a dynamic, social environment without distraction.
- Confident attitude with strong time management skills.
- Proficiency in a second language is preferred.
- Completion of high school education or equivalent work experience.
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