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Front Desk Coordinator

3 months ago

Burnaby, British Columbia, Canada OpenRoad Auto Group Full time

UNLIMITED OPPORTUNITIES AHEAD.

Position: Reception Associate

Status: Full-Time

Dealership: OpenRoad Audi Boundary

Department: Sales

Compensation: $17-$19 per hour

At OpenRoad, we prioritize doing right by our customers and ourselves. From launching the latest models to assisting customers in their vehicle purchases, we value strong relationships and exceptional service.

With over 40 years of continuous improvement, we take pride in our innovative culture. OpenRoad is among the largest and fastest-growing automotive retail groups in the nation, representing 21 brands across 34 locations. Our vision is to lead the industry in customer experience. Recognized as one of Canada's Best Employers and Best Managed Companies, we seek individuals who are eager to learn, work diligently, and take pride in their contributions.

If you are excited about the prospect of a career with limitless potential, consider a future with OpenRoad.

A Career at OpenRoad Offers:

  • Exposure to a diverse range of OEM brands including Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen.
  • Attractive incentives such as a Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, and Employer RRSP Matching.
  • Opportunities for internal and external training and development to enhance skills and foster growth.
  • A collaborative, friendly, and progressive work culture emphasizing transparency, innovation, and empowerment.
  • A comprehensive extended health and dental plan focused on employee wellness.
  • Recognition and engagement events to celebrate achievements.

ROLE & RESPONSIBILITIES:

  • Guide customers to the appropriate department or personnel, ensuring they are introduced to the relevant Product/Service Advisor.
  • Address basic customer inquiries and refer more complex questions to the appropriate individual.
  • Manage telephone communications professionally and efficiently, minimizing hold times.
  • Take detailed messages, capturing the caller's name, company (if applicable), time, and reason for the call, ensuring accurate delivery to the intended recipient.
  • Perform clerical and accounting tasks as directed by management.
  • Maintain and update customer information in CRM systems.
  • Stay informed about procedural changes across the dealership.
  • Deliver the highest level of customer service to ensure satisfaction and retention.
  • Adhere to company safety policies and promptly report any incidents to a Manager/Supervisor.
  • Be prepared to undertake additional responsibilities as assigned by management.
  • OpenRoad reserves the right to modify this job description as business needs evolve.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Ability to adapt to changing priorities and manage multiple tasks effectively.
  • Professional appearance and demeanor.
  • Strong customer relations skills, with the ability to engage both internal and external customers.
  • Exceptional interpersonal and communication skills, both over the phone and in person.
  • Capability to collaborate with various teams and departments.
  • Organized and detail-oriented approach to work.
  • Proficient in computer applications, including MS Word and Excel.
  • Able to thrive in a dynamic, social environment without distraction.
  • Confident attitude with strong time management abilities.
  • Proficiency in a second language is preferred.
  • Completion of high school education or equivalent work experience.