Technical Support Specialist

4 weeks ago

Burnaby, British Columbia, Canada Horizon Grocery + Wellness Full time
Position Overview:
  • The Technical Support Specialist is responsible for providing comprehensive Help-Desk and Support Services related to computer systems and user technology.
  • Possessing a solid understanding of the server/workstation architecture, they are well-versed in the software and hardware employed by the organization, offering valuable expertise.
  • This role serves as a key resource for all staff regarding their computing requirements.
  • They are approachable and ready to assist in troubleshooting various computer-related issues faced by employees.
  • With strong communication skills and a patient demeanor, they effectively support employees dealing with hardware and software challenges.
  • Additionally, they contribute to enhancing employees' technical abilities whenever feasible.
  • The Technical Support Specialist also collaborates with the Systems Administrator in maintaining and supporting the organization's computer systems and related operations.
  • They may further engage in upcoming IT initiatives and daily responsibilities as needed.

About Horizon Grocery + Wellness:

Horizon Grocery + Wellness stands as a premier distributor of organic and natural products, including food items, household essentials, supplements, and personal care goods, catering to numerous locations throughout Western Canada. Our success as a market leader is driven by effective partnerships and strong relationships with our esteemed retailers and suppliers. As a privately owned, 100% Canadian enterprise, we operate a 150,000 square foot Grocery facility and a 40,000 square foot Wellness facility in south Burnaby, BC. Horizon Grocery + Wellness is a vital part of the Horizon Group, a privately held, Canadian-owned consortium with distribution centers serving over 6000 clients across Canada.

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