Technical Support Specialist

2 days ago

Burnaby, British Columbia, Canada INI POS Solutions Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at INI POS Solutions. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems and applications are running smoothly.

Key Responsibilities
  • Technical Support: Respond to users experiencing difficulties with computer systems and applications, providing timely and effective solutions to resolve their issues.
  • Research and Troubleshooting: Consult user guides, technical manuals, and other documents to research and implement solutions to complex technical problems.
  • Training and Development: Provide advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use our systems effectively.
  • System Design and Development: Participate in the redesign of applications and other software, working closely with our development team to ensure seamless integration and functionality.
  • Network and Internet Support: Provide business systems, network, and Internet support to users in response to identified difficulties, ensuring our clients have uninterrupted access to our systems.
Requirements
  • Education: A degree in Computer Science, Information Technology, or a related field is an asset.
  • Experience: Experience in a technical support role is highly desirable, with a strong understanding of computer systems, applications, and network infrastructure.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
Work Environment

As a Technical Support Specialist at INI POS Solutions, you will work in a dynamic and collaborative environment, with a focus on delivering exceptional customer service and support. You will have the opportunity to work with a talented team of professionals, with a strong commitment to innovation and excellence.

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