Technical Support Specialist

2 months ago

Burnaby, British Columbia, Canada Xorosoft Full time
About the Role

Xorosoft is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our users, ensuring they have a seamless experience with our products and services.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Problem-Solving: Utilize technical knowledge and resources to research and implement solutions to complex technical problems.
  • User Training: Provide guidance and training to users on how to use our products and services effectively.
  • Documentation: Maintain accurate records of technical issues and solutions, ensuring that this information is available for future reference.
  • Collaboration: Work closely with other technical support teams to ensure that technical issues are resolved efficiently and effectively.
  • Process Improvement: Participate in the redesign of applications and other software to improve user experience and technical support processes.
  • Leadership: Supervise and mentor junior technical support staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Technical Expertise: Provide technical support for business systems, networks, and internet services, ensuring that users have access to the resources they need to perform their jobs effectively.
  • Equipment Setup: Set up equipment for employee use, ensuring that it is properly installed and configured.
  • Work Environment: Work in a fast-paced, dynamic environment, providing technical support to users in a variety of settings.
Requirements
  • Education: College or CEGEP diploma.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: English language proficiency.
  • Work Hours: 30 to 40 hours per week.

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