Research and Evaluation Manager

2 weeks ago


Markham, Ontario, Canada Accoravillage Full time
Job Title: Manager of Research and Evaluation

At Accoravillage, we are seeking a highly skilled and experienced Manager of Research and Evaluation to join our team. As a key member of our organization, you will play a critical role in ensuring the effectiveness and efficiency of our programs and services.

Key Responsibilities:
  • Develop and Implement Quality Procedures: In consultation with the Chief Operating Officer and Senior Manager(s), you will develop, direct, and implement agreed-upon in-house quality procedures, standards, and specifications that will result in the achievement of our organization's goals and objectives.
  • Set Client Service Standards: In conjunction with the Management team, you will set client service standards, establish methods to accurately evaluate those standards across programming, and ensure that our services meet the highest standards of quality.
  • Collaborate with Stakeholders: You will collaborate with a broad range of stakeholders in the creation and facilitation of effective partnerships and work with the Management Team to ensure effective integration of all programs.
  • Provide Expertise in Program Evaluations: You will provide expertise in the design of program evaluations and survey instruments and tools, analysis of data collected, and the development of reports, including program recommendations.
  • Review and Assess Program Outputs: You will review and assess required program outputs, outcomes, and tracking methods to ensure they are aligned with funder requirements and our organization's strategic priorities.
  • Support Project Development: You will support the development and management of projects and programs that demand a variety of qualitative, quantitative data to help inform strategies, performance objectives, and program results.
  • Oversee Research Projects: You will oversee and conduct research projects that support industry best practices and the development of new programs and services.
  • Achieve Quality Standards: You will achieve in-house quality standards by completing program audits, statistical analysis, identifying and resolving problems, and meeting quality assurance financial objectives.
  • Develop Training Programs: You will determine training needs of the organization by assessing gaps and developing and implementing training programs to address those needs.
  • Lead a Diverse Staff Team: You will provide leadership to a diverse staff team, including recruitment and selection, training, development, and retention, to ensure ongoing competent, experienced, and effective management of the Research and Evaluation department.
  • Manage for High Performance: You will manage for high performance, focusing on empowering staff, team building, coaching/mentoring, and motivation of employees.
  • Record and Analyze Data: You will record, analyze, and distribute statistical information to the Chief Operating Officer, Chief Executive Officer, Board of Directors, other designated organizations, and appropriate regulatory agencies.
  • Stay Up-to-Date: You will update your job knowledge by studying trends and developments in quality management, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Education and Skills:

  • Bachelor's or Master's degree in Social Work or Child/youth related field (e.g., Child and Youth, Social Service Worker, Social Worker, Psychology, Sociology) or the equivalent combination of education and experience.
  • Minimum of 3 years management experience working in the not-for-profit sector.
  • Sufficient experience to demonstrate extensive knowledge of working with street involved youth.
  • Familiarity with the tools, concepts, and methodologies of quality management and a strong understanding of the regulatory environment.
  • Current First Aid/CPR certification.
  • Current vulnerable sector screening (criminal background check).
  • Car and valid driver's license with a clean driver's abstract.
  • Strong leadership skills, motivation, delegation, coaching/mentoring, and empowerment skills.
  • Thorough understanding of the issues in dealing with youth.
  • Interpersonal skills, including influencing, consensus/team building, facilitation, negotiation, and conflict resolution.
  • Excellent attention to detail, organization, and time management skills.
  • Ability to encourage/stimulate new ideas within the program areas and organization.
  • Strong communication skills, including public speaking and presentations.
  • Relationship building skills to support relationships with managers, peers within the industry, and stakeholders.
  • Strong personal ethics and integrity; ability to motivate and manage others.
  • Thorough knowledge of human behavior, especially as it relates to effective personal functioning.
  • Ability to articulate and promote the vision for the programs.


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