Loyalty Category Manager

3 weeks ago

Toronto, Ontario, Canada Metro Full time
Position Title: Loyalty Category Manager Requisition ID: 39180 Career Group (ADSP): Administrative Division: Discount Merchandising Department: Merchandising Work Location: Remote Province: Canada : Ontario Position Type: Permanent

Advantages of Joining Our Team:

Flexible scheduling to enhance work/life balance.

Hybrid telecommuting options available.

Comprehensive group insurance from day one.

Highly competitive pension plan.

Generous holiday entitlements.

Personal days off.

Employee Assistance Program for support.

Complimentary parking.

Opportunities for professional growth and development.

POSITION SUMMARY:

As a Loyalty Category Manager, you will oversee the management of a designated product category, focusing on profitability, sales, advertising, category strategy, vendor negotiations, SKU selection, and customer service related to the loyalty program.

KEY RESPONSIBILITIES:

1. Develop sales and promotional strategies, including advertising campaigns, themed events, and seasonal opportunities to meet category objectives and manage loyalty points effectively.

2. Strategically manage the loyalty budget concerning MOI points.

3. Define product assortment and negotiate purchasing terms and conditions.

4. Create and maintain a promotional calendar to optimize sales and profitability.

5. Conduct regular category assessments in relation to MOI points, collaborating with existing category management teams to ensure market competitiveness while achieving financial targets.

6. Collaborate closely with Marketing and Loyalty teams to ensure a unified loyalty program.

7. Analyze customer insights data to implement successful loyalty strategies and measure their effectiveness.

8. Review point systems and values to maintain market competitiveness.

9. Monitor competitive and industry activities, including trends and opportunities, to support continuous improvement and innovation within the category.

10. Conduct regular competitive store visits to gather firsthand insights.

11. Adjust category plans as necessary to respond to customer needs.

12. Identify consumer requirements and develop loyalty point strategies to address them.

13. Maintain communication with Store Managers, Merchandisers, Inventory Managers, and others to resolve product or service inquiries related to assigned business initiatives.

14. Monitor market conditions affecting categories within the marketplace.

15. Supervise an assistant, including performance management responsibilities.

QUALIFICATIONS:

5-7 years of experience in merchandising or category management, preferably in the grocery retail sector.

A university degree in a business-related field is an asset.

Previous supervisory or management experience is advantageous.

Strong proficiency in the SAP Merchandising Module and BW.

Good working knowledge of Dunnhumby Shop and Nielsen Workstation Plus.

Proficient in MS Office, with intermediate to advanced Excel skills.

Demonstrated experience in forecasting.

Excellent communication skills and a positive, results-oriented attitude.

Occasional travel may be required.

The responsibilities and relationships assigned to this role may evolve as necessary to achieve Metro's business objectives. METRO is dedicated to fostering an inclusive work environment that reflects the communities we serve. The company values, respects, and relies on the diversity of backgrounds, experiences, and perspectives, as it drives innovation, enhances decision-making, and improves customer understanding. We welcome qualified applications from all backgrounds to build the best team. If you require accommodation during the recruitment process, please inform us so we can assist you. Please note that only candidates selected for further consideration will be contacted. We kindly request that agencies refrain from contacting us or submitting unsolicited applications.

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