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Loyalty Category Manager
2 months ago
Location: Toronto, Ontario, CA
Position Title: Category Manager for Loyalty Programs
Requisition ID: 39180
Work Location: METRO ON DUNDAS STREET W (#A-DUND)
Province: Canada : Ontario
Position Type: Permanent
Benefits of the Role:
- Flexible working hours to enhance work/life balance
- Hybrid telecommuting options available
- Comprehensive group insurance from day one
- Highly competitive pension scheme
- Generous vacation policy
- Personal leave days
- Employee Assistance Program
- Complimentary parking
- Opportunities for professional growth
ROLE OVERVIEW:
The Category Manager for Loyalty Programs is tasked with overseeing the designated category of products, focusing on profitability, sales, advertising, category strategy, vendor negotiations, SKU selection, and customer service related to the MOI loyalty initiative.
KEY RESPONSIBILITIES:
- Formulate sales and promotional strategies, including advertising campaigns, themed events, and seasonal opportunities to meet category objectives and manage loyalty points effectively.
- Strategically oversee the loyalty budget concerning MOI points.
- Define product assortment and negotiate purchasing terms and conditions.
- Create and maintain a promotional calendar to optimize sales and profitability.
- Conduct regular category assessments in relation to MOI points in collaboration with existing category management teams. Implement strategies to ensure market competitiveness while achieving financial goals.
- Collaborate closely with Marketing and Loyalty teams to ensure a unified loyalty program.
- Utilize customer insights data to ensure the successful implementation of loyalty strategies and establish metrics for success.
- Evaluate point systems and values to maintain market competitiveness.
- Monitor competitive and industry activities (including trends and opportunities) regarding merchandising, marketing, assortment, pricing, and promotions to support ongoing improvement and innovation in the category.
- Conduct regular visits to competitor stores to gain direct insights.
- Adjust category plans as necessary to respond to customer needs.
- Identify consumer requirements and develop loyalty point strategies to address those needs.
- Maintain communication with Store Managers, Merchandisers, Inventory Managers, and others to resolve inquiries or issues related to products or services within assigned business initiatives.
- Keep abreast of market conditions affecting categories within the marketplace.
- Supervise an assistant, including performance management responsibilities.
QUALIFICATIONS:
- 5-7 years of experience in merchandising/category management, preferably in the grocery retail sector.
- A university degree in a business-related field is an asset.
- Previous supervisory or management experience is advantageous.
- Strong proficiency in using the SAP Merchandising Module & BW.
- Good working knowledge of Dunnhumby Shop & Nielsen Workstation Plus.
- Proficient in MS Office, with intermediate to advanced Excel skills.
- Demonstrated experience in forecasting.
- Excellent communication skills and a positive, results-oriented approach.
The responsibilities and relationships assigned to this role may evolve as necessary to meet Metro's business objectives.
Metro is dedicated to fostering an inclusive work environment that reflects the communities we serve. The company values, respects, and relies on diverse backgrounds, experiences, and perspectives to drive innovation, enhance decision-making, and better understand our customers. We welcome qualified applications from all backgrounds to build the best team.
We encourage candidates to inform us if they require accommodations during the recruitment process.
Please note that only candidates selected for further consideration will be contacted.
We kindly request that agencies refrain from contacting us or submitting unsolicited applications.
METRO INC. is a leader in food and pharmacy sectors in Québec and Ontario, operating a network of food stores and drugstores, providing employment to nearly 90,000 individuals.
Our customer promises are commitments to deliver the best shopping experience possible, supported by specific actions.
