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Manager of Loyalty Categories
2 months ago
Advantages of Joining Our Team:
- Flexible scheduling to enhance work/life balance
- Hybrid telecommuting options available
- Comprehensive group insurance from day one
- Competitive pension plan
- Generous holiday entitlements
- Personal days off
- Employee Assistance Program
- Complimentary parking
- Opportunities for professional growth
POSITION SUMMARY:
The Loyalty Category Manager is tasked with overseeing the designated category of products, focusing on profitability, sales performance, advertising initiatives, category strategy, vendor negotiations, SKU selection, and customer service for both retail locations and consumers, specifically in relation to the MOI loyalty program.
KEY RESPONSIBILITIES:
- Formulate sales and promotional strategies, including advertising campaigns, themed events, and seasonal opportunities to meet category objectives and manage loyalty points effectively.
- Strategically manage the loyalty budget concerning MOI points.
- Define product assortment and negotiate purchasing terms and conditions.
- Develop and maintain a promotional calendar to optimize sales and profitability.
- Conduct regular category evaluations related to MOI points in collaboration with existing category management teams, ensuring competitive market strategies while aligning with financial goals.
- Collaborate closely with Marketing and Loyalty teams to create a unified loyalty program.
- Analyze customer insights data to implement successful loyalty strategies and measure their effectiveness.
- Review point systems and values to maintain market competitiveness.
- Monitor competitive and industry trends regarding merchandising, marketing, assortment, pricing, and promotions, utilizing insights for continuous improvement and innovation within the category.
- Conduct regular store visits to gather firsthand insights.
- Adjust category plans as necessary to respond to customer needs.
- Identify consumer demands and develop loyalty point strategies to fulfill those needs.
- Maintain communication with Store Managers, Merchandisers, Inventory Managers, and other stakeholders to address inquiries or resolve issues related to products or services within assigned business initiatives.
- Monitor market conditions affecting categories within the marketplace.
- Supervise an assistant, including performance management.
QUALIFICATIONS:
- 5-7 years of experience in merchandising or category management, preferably in the grocery retail sector.
- A university degree in a business-related field is advantageous.
- Previous supervisory or management experience is a plus.
- Strong proficiency in the SAP Merchandising Module & BW.
- Familiarity with Dunnhumby Shop & Nielsen Workstation Plus is beneficial.
- Proficient in MS Office, with intermediate to advanced Excel skills.
- Demonstrated experience in forecasting.
- Excellent communication skills and a positive, results-oriented mindset.
- Occasional travel may be required.
The responsibilities and relationships assigned to this role may evolve as necessary to meet Metro's business objectives. METRO is dedicated to fostering an inclusive work environment that reflects the communities we serve. The company values, respects, and relies on diverse backgrounds, experiences, and perspectives, as they drive innovation, enhance decision-making, and improve customer understanding. We welcome qualified applications from all backgrounds to build the best team. If you require accommodation during the recruitment process, please inform us so we can assist you. Please note that only candidates selected for further consideration will be contacted. We kindly request that agencies refrain from contacting us or submitting unsolicited applications.