Sales Support Specialist
4 weeks ago
Position Overview
The Sales Support Specialist plays a crucial role in delivering both technical and administrative assistance to our clientele, as well as supporting the Outside Sales and Counter Sales teams.
Key Responsibilities
- Assist Outside Sales and Counter Sales personnel in promoting all HVAC-R product lines.
- Provide technical guidance to both internal staff and customers.
- Prepare equipment selections and quotations for refrigeration and HVAC systems to aid the sales team in meeting customer needs.
- Evaluate various supplier options to recommend the most suitable solutions for our customers and the company.
- Respond to customer inquiries and deliver effective solutions.
- Engage in product training sessions for staff and customers.
- Organize and manage customer order schedules.
- Keep accurate records of sales activities, customer data, and requests.
- Offer support at the sales counter when necessary.
- Identify optimal methods for resolving issues to guarantee customer satisfaction while adhering to company policies.
- Implement safe handling practices for materials.
- Foster and maintain positive relationships with both colleagues and customers.
- Participate in an after-hours customer service call rotation.
- Execute additional tasks as assigned or required.
Qualifications and Skills
- Exceptional customer service abilities.
- Extensive familiarity with supplier online platforms.
- Capability to perform load calculations for HVAC-R systems.
- Possession of, or ability to obtain, a valid Class 5 driver's license.
- Understanding of effective sales techniques.
- Knowledge of HVAC-R systems with the ability to discuss and demonstrate products to customers.
- Proficient in processing orders, quotes, credits, and backorders using company software.
- Comprehension of basic inventory management and warehousing practices.
- Aptitude for managing multiple tasks efficiently.
- Ability to collaborate effectively in a fast-paced environment.
- Strong communication skills, both verbal and written.
- Energetic and self-driven work ethic.
- Professional demeanor at all times.
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