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Sales and Data Support Specialist
2 months ago
Customer Service & Sales Support Role at EMCO Corporation
EMCO Corporation, a leading wholesale distributor of plumbing, HVAC, waterworks, and industrial products, is seeking a dedicated and customer-focused individual to join our team as a Sales and Data Support Specialist. This role plays a vital part in ensuring exceptional customer service and supporting the sales team's success.
Key Responsibilities:
- Provide prompt and accurate responses to customer inquiries via various channels, including phone, email, and in-person interactions.
- Conduct thorough product research to assist the Sales team in providing comprehensive information to customers.
- Process sales and purchase orders efficiently and accurately.
- Identify opportunities to streamline processes and enhance operational efficiency.
- Track backorders diligently and provide customers with accurate delivery date estimates.
- Handle returns and warranty claims professionally and effectively.
- Provide comprehensive support to both Counter Sales and Outside Sales activities.
- Resolve customer order issues promptly and courteously.
- Perform additional tasks as assigned by management.
- Operate a forklift safely and efficiently.
Qualifications:
- High school diploma or equivalent; post-secondary education is preferred.
- Minimum of one year of experience in a customer service role.
- Proficiency in Microsoft Office Suite.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
- Strong problem-solving abilities and a commitment to providing exceptional customer experiences.
- Ability to multitask effectively in a fast-paced environment.
- Intermediate mathematical skills.
Preferred Skills:
- Familiarity with the products sold at EMCO Corporation.
- Experience using Trend, Eclipse, Word, Excel, and Outlook software.