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Post-Sale Support Specialist
3 months ago
Job Overview:
We are seeking a committed and client-oriented Post-Sale Support Specialist to become a vital member of our team. This position is crucial for ensuring client satisfaction and fostering robust relationships with our customers following their initial purchase. The successful candidate will be instrumental in addressing post-sale inquiries, resolving issues, and delivering outstanding support.
Key Responsibilities:
- Client Assistance: Address customer inquiries, concerns, and challenges related to our offerings. Maintain clear and professional communication. Provide effective solutions to resolve client issues and guarantee their satisfaction.
- Product Expertise: Acquire an in-depth understanding of our products and services. Keep abreast of product updates and modifications. Guide customers on product features and usage.
- Order & Returns Coordination: Efficiently manage orders, returns, and exchanges. Collaborate with logistics and inventory teams to ensure seamless transactions. Maintain precise records of customer interactions and transactions.
- Issue Resolution: Investigate and resolve customer complaints or issues. Work alongside cross-functional teams to tackle complex challenges. Follow up with clients to confirm their concerns have been addressed.
Desired Qualifications & Traits:
- High school diploma or equivalent.
- Demonstrated experience in customer service or a related field.
- Familiarity with agricultural products and processes is a plus.
- Exceptional communication skills, both written and verbal.
- Empathetic and patient demeanor in customer interactions.
- Strong problem-solving and conflict resolution skills.
- Detail-oriented and organized.
- Proficient in using customer service software and systems.
Company Overview:
We are more than just a business; we are a supportive "Extended Family" where our culture flourishes on teamwork, autonomy, and social engagement, laying the groundwork for our collective success.
Our Noble Cause: Together, we strive to do what is right and make a positive impact.
Flaman comprises individuals collaborating under our three core values: Customer Responsibility, Achievement of Goals, and Continuous Improvement.
- Customer Responsibility: We each hold a responsibility to every customer, both internally and externally, believing that the best way to ensure ongoing success is to create exceptional experiences and relationships.
- Achievement of Goals: We empower every team member to contribute to Flaman's objectives through comprehensive training programs and ongoing support, emphasizing skill development, mentorship, performance feedback, and open communication.
- Continuous Improvement: Flaman is dedicated to enhancing the experience for our team, our communities, and our business. We take pride in our commitment to giving back and actively seek worthy causes and individuals to support.
Benefits & Perks:
Are you ready to embark on a rewarding career journey? Join our dynamic team and significantly impact our operations. Here are some of the benefits and perks of being part of the Flaman family:
- Compensation: Tailored compensation that acknowledges and values your dedication and contributions.
- Growth Opportunities: Leverage professional development opportunities and a clear career advancement path, empowering you to reach your full potential.
- Comprehensive Benefits: Enjoy peace of mind with life insurance and short/long-term disability income insurance, ensuring financial security in unforeseen circumstances. Prioritize your health with our group extended medical, dental, and vision insurance plans.
- Financial Planning: Secure your future with our group pension plan, complemented by employer-matched savings contributions, ensuring a well-planned retirement.
- Support & Assistance: Access our Family Assistance Program, offering counseling and various forms of support, highlighting our commitment to your overall wellness and mental health.
