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Sales Support Specialist

2 months ago

Saskatoon, Saskatchewan, Canada Refrigerative Supply Limited Full time
Job Title: Inside Sales Support

At Refrigerative Supply Limited, we are seeking a highly skilled and motivated Inside Sales Support professional to join our team.

Job Summary

The Inside Sales Support role is responsible for providing exceptional technical and administrative support to our customers, branch Outside Sales and Counter Sales staff. This is a dynamic and challenging position that requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Support Outside Sales and Counter Sales staff in the growth of all HVAC-R products
  • Provide technical support to both RSL staff and customers, including equipment selection and job quotes
  • Compare multiple supplier offerings to provide the best solution for the customer and RSL
  • Answer customer calls and provide information and solutions
  • Participate in staff and customer product training
  • Coordinate and schedule customer orders
  • Maintain records of sales, customer information, and requests
  • Provide counter sales support when needed
  • Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies
  • Practice safe material handling techniques
  • Establish and maintain good working relationships with staff and customers
  • Participate in a call schedule for after-hours customer service
Requirements
  • Possess excellent customer service skills
  • Have extensive knowledge of supplier websites
  • Ability to do load calculations for HVAC-R systems
  • Must have or be able to obtain a valid Class 5 driver's license
  • Demonstrate an understanding of effective selling methods
  • Possess knowledge of HVAC-R systems and the ability to demonstrate and discuss with customers
  • Have a working knowledge and complete understanding of how to process orders, quotes, credits, and backorders on the RSL computer software
  • Understand basic inventory, warehousing, and stocking procedures
  • Must be able to handle multiple tasks
  • Works easily with others in a high-paced work environment
  • Demonstrate effective communication skills (verbal, written, and listening)
  • Be energetic and self-motivated
  • Maintain a business-like manner at all times
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.