Customer Operations Administrative Specialist

4 weeks ago

Ajax, Ontario, Canada VOLKSWAGEN Group Full time

Position Overview

The Customer Operations Administrative Specialist plays a vital role in ensuring the smooth processing of documentation and financial transactions within the organization. This position is essential for maintaining the integrity of our operational processes and supporting our commitment to excellent customer service.

Key Responsibilities

  • Receive, identify, and process all incoming checks from various couriers to ensure accurate account allocation.
  • Prepare and manage daily deposits, including the printing and distribution of VCCI checks to vendors and clients.
  • Sort, scan, and archive incoming mail, including funding requests and equity transfer packages, ensuring all documents are accurately stored in our records system.
  • Validate signatures and verify details on original documents received for electronic contracts.
  • Prepare and send outbound correspondence initiated by the Customer Operations and Customer Advocacy teams.
  • Assist with daily administrative tasks, including managing departmental inboxes and supporting various operational needs.

Qualifications

Education

  • Completion of a college diploma (DCS/DEC) is required.
  • A university degree is preferred.

Experience

  • A minimum of one year of experience in administrative roles is required.

Skills and Competencies

  • Strong verbal and written communication skills in both French and English.
  • Meticulous attention to detail and organizational skills.

Volkswagen Financial Services values diversity and inclusion in the workplace. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability, or any other characteristic protected by law. We are committed to accommodating applicants and employees with disabilities. If you require accommodation during the recruitment process, please inform us in advance.

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