Customer Service Representative

4 weeks ago


Toronto, Ontario, Canada Skin Vitality Medical Clinic Full time
Customer Care Representative

We are seeking a highly skilled Customer Care Representative to join our team at Skin Vitality Medical Clinic.

About the Role

The Customer Care Representative will play a pivotal role in engaging with our patients through diverse communication channels, providing comprehensive support to meet their needs.

Key Responsibilities
  • Manage inbound phone calls, text, chat, and social media platform queues promptly
  • Meet booking ratio targets and quality assurance standards
  • Audit test, phone and chat communication for quality and efficiency
  • Provide informed product and treatment information to patients
  • Maintain a high level of professionalism and urgency
  • Participation in ongoing coaching sessions and professional development training
Requirements
  • Ability to type 60 words per minute
  • Computer and keyboarding skills are required
  • Multitasking while maintaining performance and personable demeanor
  • Delivering top-notch customer service
  • Proficiency in the English language, including strong verbal and written communication
  • Self-motivation and a positive outlook
  • Reliability and dependability
What We Offer

We offer a dynamic and growth-oriented work environment, with opportunities for professional development and advancement.

We are committed to providing our patients with exceptional care and service, and we are seeking a like-minded individual to join our team.

If you are passionate about customer care and eager to grow with a leading company in the aesthetic medical field, please submit your CV today.


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